Job Description

Role Responsibilities

What is myZoi?

Launched by SC Ventures, Standard Chartered's innovation, fintech investment and ventures arm - myZoi is a fintech start-up committed to promoting financial inclusion of the unbanked and the underbanked globally through disruptive, digital solutions.

This is a great opportunity to be part of a team driven by a purpose, take on the challenge of solving complex problems, and being a force for good.

The Role

We are looking for a proactive solutions-focused implementation manager with financial services experience. You would ideally have experience in implementing a new product and commercializing a mission-critical payment platform. The scope of work will be varied and include providing best practices in project management, end to end implementation support, providing training sessions, capturing the voice of the client, conducting post implementation reviews, supporting the corporate onboarding process, managing documentation, client communication and providing seamless client experience through agile methodologies.

If you have a keen interest in digital transformation and enjoy working in an international entrepreneurial environment, we would like to hear from you.

Strategic

You will drive the implementation and on-boarding of clients. The venture needs someone from a fintech, banking or payments background looking to deliver a seamless implementation experience and deliver market leading products.

• Responsible for the end-to-end on-boarding journey
• Drive the commercialisation agenda by measuring and monitoring transactional flows and users
• Develop deep understanding of product capabilities through proactive engagement
• Recommend process enhancements to improve the implementation experience based on customer feedback
• Demonstrate clear and proactive communication with stakeholders and strive for on-going positive customer feedback
• Define myZoi's implementation plan and work toward enhancing client experience by collaborating with end users and aligning with business objectives, in consultation with key stakeholders
• Be close to the voice of the customer to ensure the product experience exceeds client expectations
• Develop a deep understanding of the competitive landscape to ensure our product offering is best in class
• Collaborate with key stakeholders across product, operations, compliance, risk, and the sales team

Business

You will manage the client implementation of myZoi with the aim of delivering a best-in-class experience to customers.

• Design client implementation plan and project manage implementations
• Manage and monitor the client implementation road map and communicate with stakeholders
• Highlight and escalate critical path items to ensure timely delivery of solutions
• Manage all stages of the implementation lifecycle from documentation to commercial go live
• Work with product development and operations teams to refine and improve processes
• Monitor and evaluate client implementation progress at all stages
• Report implementation progress to internal and external stake holders
• Cross-sell the platform to more users through effective engagement with customers and prospects
• Support with timely resolution of client queries or escalations and help deliver necessary process improvements
• Engage and follow-up with clients to proactively complete the required documentation and requirements for smooth implementation of the solution
• Conduct post implementation reviews to obtain client feedback and ensure to capture the voice of the client
• Work toward continued improvement of user onboarding experience; and elevate user activation and retention

Risk Management

• This role will require working closely with operations, product, compliance, risk policy and sales stakeholders for compliance with existing policies
• You will take ownership of the implementation responsibilities and ensure all governance, compliance and risk aspects are adequately managed and within risk appetite
• Raise and report risk related considerations

People and Talent

You are an established team player with top notch communication skills.

• Ensure you have the requisite skills and experience to perform your role and responsibilities and have a development plan in place for ongoing growth
• Ensure the company values and behaviours are consistently met and demonstrated
• Undertake regular 1:1s with your manager and conduct annual performance & development plans
• Be responsible for upskilling and encourage continuous learning and applying new ways of working

Governance

• Promote the culture of customer centric service with appropriate controls and risk mitigants
• Follow a risk-based approach to decision making
• Use various metrics to identify potential risk for the Company and appropriately escalate them to risk stakeholders
• Ensure timely escalation to senior management of any exception noticed related to work and environment.
• Always strive to have a positive VOC
• Ensure legal and regulatory compliance
• Support internal and external audits and regulatory reviews and reporting requirements

Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Implementation team to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, develop and research new business models for effective growth

Key Stakeholders

• Head of Business Development and the Business Development Team
• Operations and Client Service teams
• Product team

Our Ideal Candidate

• Previous Solution Delivery/Implementation experience at financial services providers
• Familiarity with Android and IOS applications
• Strong verbal communication skills
• Detail orientated; superior problem solving and organizational and skills; and an ability to ideate, conceptualize, prioritize, and manage multiple projects.
• Commercial mindset, focused on driving value for both company and client. Ability to identify opportunities and improve cross-sell
• Team player, willing to support others and go the extra mile to achieve optimum outcome

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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