Job Description

Job Title Product Lead, myZoi Venture - SC Ventures

Description

The Role Responsibilities What is myZoi? Launched by SC Ventures, Standard Chartered's innovation, fintech investment and ventures arm - myZoi is a fintech start-up committed to promoting financial inclusion of the unbanked and the underbanked globally through disruptive, digital solutions. This is a perfect opportunity to be part of a team driven by a purpose, the challenge of solving complex problems, and being a force for good. The Role We are looking for a proactive solutions-focused product lead with experience in consumer facing technology-based services. You would ideally have experience in managing new product launches/transformations of mission-critical payment platforms. The scope of work will be varied and include providing best practices in product lifecycle process, discovery, ideation, planning, regulatory compliance and building products through agile methodologies. If you have a keen interest in digital transformation and enjoy working in an international, diverse, and entrepreneurial environment, we would like to hear from you. Strategic You will drive the strategy, rollout and post launch of a portfolio of products. The venture needs someone from a fintech, banking or payments background looking to build and develop a global product team to create and deliver market leading products. Assume joint responsibility for managing the growth and profitability of myZoi's products and services Develop deep understanding of the target market through customer surveys, creating customer journey maps, and competitor analysis Assist with myZoi's product vision with the help of product roadmaps, collaboration with end users, and aligning with business objectives in consultation with key stakeholders Develop and launch new products with relevant customer value proposition to help address needs of targeted client segments Work closely with the design team to understand the voice of the customer to ensure the product experience exceeds client expectations Develop a deep understanding of the competitive landscape to ensure our product offering is best in class Collaborate across functions to develop partnerships, work towards a seamless and frictionless experience Business You will assist in overseeing, and managing the product portfolio of myZoi with the aim of delivering a best-in-class experience to customers. Chair demand management and sprint retrospective meetings. Provide steer for product prioritization and sprint planning. Manage product backlog by ensuring prioritization based on overall strategy, stakeholder requirements, and availability of time and budget. Oversee all stages of the product lifecycle from planning and execution to sprint reviews. Work with development teams to refine and improve processes. Monitor and evaluate product progress at all stages. Ensure sprint progress reporting and quality assurance of final products prior to go-live Assume maintenance ownership of all existing products, including monitoring of product performance across revenue and cost parameters and product programs reviews, renewals and exits. Support with timely resolution of client queries or escalations and help deliver necessary process improvements. Work toward continued improvement of user onboarding experience; and elevate user activation and retention. Risk Management Undertake risk assessment to ensure the readiness for launching new product and control environment remains robust. Take ownership of the design, implementation, and maintenance of products to ensure products meet performance targets, regulatory requirements (if any), client needs and can be operationalised and maintained within Risk Appetite. Adhere to minimum standards of Product Governance for the ongoing maintenance and release of existing and new products respectively. Periodic Product Review (PPR) using risk-based approach Work toward minimising systemic product risks by considering the design of the product features, implementation of process robustness, appropriateness and performance monitoring and considering product specific regulations. People and Talent You are an established product leader with top notch communication skills. Able to attract and inspire the smartest people with the aim of developing an all-star product team at myZoi. Build, mentor and manage the product team. Manage performance, wellbeing, and engagement by creating a culture of openness, achievement, and satisfaction. Provide leadership, direction, coaching, mentoring, and support is provided to all team members based on individual needs Ensure all team members have a current JD outlining the key responsibility areas of their role and how it will be measured Ensure all Team Members have the skills and experience to perform individual roles or have a development plan in place to achieve set objectives Ensure the company values and behaviours are consistently promoted and reinforced Undertake regular 1:1s and conduct annual performance & development reviews Provide a safe working environment for all employees and proactively manage all OH&S issues Be responsible for upskilling individual members of the team and encourage continuous learning and applying new ways of working Governance Promote the culture of best in class customer centric products with appropriate controls and risk mitigants Undertake appropriate risk assessment for any new and materially changed product programme. Follow a risk-based approach to decision making. Identify product-specific risks and regulations including considerations of all Principal Risk Types (PRTs) and applicable mitigation and inherent, control and residual risk assessment Post Implementation Review of the product to validate that the product has been implemented in line with the PPG / CA Ensure content of the PPG is up to date through ongoing monitoring and review of changes in the environment, which may impact the product. Ensure timely escalation to senior management of any exception related to Risk Appetite Assess the impact to Important Business Service (IBS) as a result of any new product launch, changes to existing products or withdrawal of products. Always strive to have a positive VOC Ensure legal and regulatory compliance are adhered to at all times during various product phases Support internal and external audits and regulatory reviews and reporting requirements Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Venture's Product teamto achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, develop and research new business models for effective growth Key Stakeholders CPO COO Product team Technology team Risk CFCC Our Ideal Candidate Over 10 years of building products at scale and managing product teams Outstanding executive-level verbal and written communication skills Detail orientated; superior problem solving and organizational and skills; and an ability to ideate, conceptualize, prioritize, and manage multiple projects. Ability to define product metrics relevant for influencing the success of the product for opportunities Experience in card product management is an added advantage Sharp business acumen including ability to assess risk and reward trade-offs. Strong analytical and problem-solving skills; Ability to understand and derive insights from data In-depth knowledge of Scrum and Agile Software Development Life Cycles Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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