Job Description

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

• Ensure forwarding and receiving of all information pertaining to Housekeeping
• Receive, record and distribute various reports via Opera Property Management System
• Receive, record and transmit guest requests accurately
• Input accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost property
• Maintain working area in a proper state of cleanliness
• Handle guest complaints, delegate immediately & report to Head Housekeeper
• Comply with hotel's health, safety and hygiene policies
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Has an awareness of all Housekeeping positions including their job functions
• Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
• Ensures smooth handover of daily activities to next shift
• Maintaining Lost and Found records.
• Ensuring proper follow up with job orders and missing items
• Incharge of updating departmental notice boards

Qualifications

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

Additional Information

• Excellent reading, writing and oral proficiency in English
• Familiarity with Housekeeping/Butler duties
• Good communication and contact skills
• Must be well-presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail

Skills Required