Job Description

Company Description
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff
KEY ROLES & RESPONSIBILITIES

• Ensure forwarding and receiving of all information pertaining to Housekeeping
• Receive, record and distribute various reports via Opera Property Management System
• Receive, record and transmit guest requests accurately
• Input accurate room status into computer daily and investigate discrepancies
• Maintain and update administrative data
• Maintain key control and monitor lost property
• Maintain working area in a proper state of cleanliness
• Handle guest complaints, delegate immediately & report to Head Housekeeper
• Comply with hotel's health, safety and hygiene policies
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Has an awareness of all Housekeeping positions including their job functions
• Maintain good relations with Housekeeping staff and other interfacing departments, in particular Front Office, Engineering and Laundry
• Ensures smooth handover of daily activities to next shift
• Maintaining Lost and Found records.
• Ensuring proper follow up with engg job orders and missing items
• Incharge of updating departmental notice boards

Occupational Health and Safety (OH&S) Responsibilities

• Ensure all OH&S legislation, policies and procedures are adhered to
• Be familiar with property safety, first aid and fire and emergency procedures
• Log security incidents and accidents in accordance with hotel requirements

PERSONAL ATTRIBUTES

• Excellent reading, writing and oral proficiency in English
• Familiarity with Housekeeping/Butler duties
• Good communication and contact skills
• Must be well-presented and professionally groomed at all times
• Strong interpersonal skills and attention to detail

Qualifications
QUALIFICATIONS

• Post Secondary education, preferably with professional qualifications in Secretarial skills.

EXPERIENCE

• Minimum 2 - 3 years experience in the Housekeeping department

Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

Skills Required