Job Description

Keysplease.ae is looking for an enthusiastic and strong leader to join our team as a Operations Manager. A successful candidate in this role has both strong communication and Personality, This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. What you'll do

• Oversee operations in managing a specific portfolio of properties
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
• Meet and maintain standards and metrics such as NPS, standard unit appearance, and efficiency
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures
• Support your team with escalated guest and homeowner concerns by responding to emails, calls
• Partner and assist your Business Development Representative when new units join the portfolio
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc)
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Conduct regular inspections prior to guest and owner arrivals
• Traveling between worksites is frequent and this person will need their own reliable transportation.
• Daily scheduling of crews, Training new employees
• Property checks
• Equipment management , Manage manning of all jobs
• Be on-call for emergency situations