Job Description

Head Waiter Cum Supervisor
Location: Abu Dhabi, UAE
Reporting To: Restaurant Manager / Assistant Manager
Job Overview:
We are seeking an experienced and dynamic Head Waiter Cum Supervisor to lead our front-of-house team. You will be the crucial link between management, the kitchen, and our guests, ensuring seamless service, exceptional customer satisfaction, and the smooth day-to-day operation of the dining area. Your role is pivotal in maintaining our reputation for excellence.
Key Responsibilities:

• Team Leadership & Supervision:
• Supervise, train, and motivate a team of waiters, waitresses, and busboys.
• Conduct pre-shift briefings to communicate daily specials, reservations, and service standards.
• Delegate tasks effectively, including section allocation and side duties.
• Monitor team performance and provide constructive feedback.
• Guest Service Excellence:
• Greet guests warmly, escort them to their tables, and present menus.
• Handle guest inquiries, complaints, and special requests promptly and professionally, turning challenging situations into positive experiences.
• Oversee the entire dining area to ensure all guests receive timely and attentive service.
• Build rapport with regular guests to foster loyalty.
• Operational Management:
• Coordinate with the kitchen and bar to ensure timely and accurate order delivery.
• Manage table turnover and optimize seating arrangements using the reservation system.
• Oversee the setup and cleanliness of the dining area, ensuring it meets all standards.
• Assist in managing inventory for front-of-house supplies (linens, cutlery, stationery).
• Administrative Duties:
• Assist in processing end-of-day reports and reconciling cash and card payments.
• Monitor and manage restaurant reservations via phone and booking platforms.
• Report any maintenance issues or incidents to the Restaurant Manager.

Qualifications & Requirements:

• Minimum of 3-5 years of experience in a similar supervisory role in a high-volume restaurant.
• Extensive knowledge of food and beverage service procedures.
• Strong leadership, interpersonal, and communication skills.
• Impeccable personal presentation and professionalism.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in English is required; knowledge of Arabic or other languages is a plus.
• Must be available to work flexible hours, including weekends and holidays.
• Relevant hospitality certification is an advantage.

Skills Required