Job Description

The Head Receptionist is responsible for leading and coordinating the front desk team, ensuring smooth and efficient day-to-day operations. This role combines high-level customer service with administrative and supervisory responsibilities. The ideal candidate will be professional, organized, and able to handle multiple tasks in a dynamic environment, with prior experience and strong knowledge of private healthcare systems, protocols, and patient expectations.

Key Responsibilities:

Leadership & Supervision: Supervise, train, and support reception staff Schedule shifts and ensure appropriate desk coverage Front Desk Operations: Greet and assist visitors, clients, or patients in a professional manner Manage incoming calls, emails, and correspondence Oversee appointment scheduling systems or booking software Ensure the reception area is tidy, well-stocked, and welcoming Administrative Duties: Handle confidential documentation and maintain records Assist with billing, invoicing, or payment processing (if applicable) Coordinate with internal departments to relay messages and schedule meetings Generate daily/weekly reports and submit to management as required Customer Service & Conflict Resolution: Resolve complaints or escalate issues appropriately Maintain high levels of customer satisfaction Ensure reception protocols are followed consistently Compliance & Policies: Ensure adherence to workplace policies, safety, and confidentiality standards Maintain compliance with any regulatory requirements relevant to the organization
Required Skills and Qualifications:

Proven experience as a receptionist, front office representative, or similar role Minimum [3-5] years in a supervisory or senior receptionist role Proficiency in MS Office and [booking/scheduling software if relevant] Strong communication and interpersonal skills Excellent organizational and multitasking abilities Professional appearance and demeanor
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Language:

Arabic (Preferred)
Expected Start Date: 10/09/2025