Head Of Retention Manager
Dubai International City, United Arab Emirates
Job Description
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Location: International City, Phase 2, Dubai Job Type: Full-time, 6 Days a Week Position Overview: As the Head of Retention Manager, you will be responsible for developing and implementing strategies to maximize player retention, engagement, and lifetime value. You will lead a team of retention specialists and work closely with cross-functional teams to drive customer loyalty and satisfaction. Key Responsibilities: Retention Strategy Development:
- Develop and execute comprehensive retention strategies to increase player loyalty, reduce churn, and maximize player lifetime value.
- Analyze player behavior, preferences, and feedback to identify opportunities for improvement and optimization.
- Design and implement targeted player engagement programs, promotions, and campaigns to enhance player experience and satisfaction.
- Utilize data-driven insights to personalize communications and offers for different player segments.
- Collaborate with product, marketing, and customer support teams to align retention strategies with overall business objectives.
- Work closely with product teams to enhance product features and offerings based on player feedback and preferences.
- Monitor and analyze key retention metrics and KPIs to track performance and identify areas for improvement.
- Generate regular reports and dashboards to communicate retention performance and trends to senior management.
- Lead and mentor a team of retention specialists, providing guidance, support, and feedback to foster professional growth and development.
- Create a culture of continuous learning and improvement within the retention team.
- Minimum of 6 years of experience in the i-Gaming industry, with a focus on player retention management.
- Proven track record of developing and implementing successful retention strategies that drive player loyalty and engagement.
- Strong analytical skills, with the ability to interpret data and insights to inform decision-making.
- Excellent leadership, communication, and interpersonal skills.
- Bachelor\'s degree in Marketing, Business Administration, or a related field (preferred).
- Will you be able to commute to International City Phase 2?
- This is a 6 working days job. Are you good with that?
- How soon can you join us?
- What is your expected salary?
- What is your current or last salary?
- i-gaming industry: 4 years (Required)
- retention management: 5 years (Required)
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Job Detail
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Job IdJD1632153
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai International City, United Arab Emirates
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EducationNot mentioned