Job Title Customer Service Officer

Description

We are hiring an experienced Head of Marketing to join our incredible team at Al-Futtaim in Dubai.
Growing your career as a Full Time Head of Marketing is an awesome opportunity to develop exceptional skills.
If you are strong in teamwork, persuasion and have the right initiative for the job, then apply for the position of Head of Marketing at Al-Futtaim today!

Head of Marketing | Al Futtaim Automotive | Trading Enterprises

Location: AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 151580

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world\'s most admired and innovative brands. Al-Futtaim Group\'s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Responsible to supervise the development & execution of Marketing strategies & plans for each brand with an objective to drive strong brand image and establish our positioning as market leaders in line with the respective OEM vision and overall Al-Futtaim Automotive division goals.

What you will do:

Marketing Strategy:

• Develop the marketing strategy in UAE consistent with the overall regional marketing strategy and implementation roadmap, including product launches and driving awareness for existing product lines and brand communications.
• Drive brand awareness, consideration, and relevance amongst the target audiences across all brands under TE portfolio
• Drive market share growth through development of brand equity and improved customer loyalty
• Monitoring of consumer behaviours, market trends, demographics, competitor activities
• Managing OEM relationships that result in long-term success for both the OEMs and Al-Futtaim, through close collaboration and communication.

Activation & Campaigns:

• Manage and coordinate external agency partners
• Lead, activate and execute consumer communications across all channels
• Oversee social media, and community management channels
• Sustain a performance measurement framework across key platforms to drive sustainable growth and continuous improvement
• Responsible for financial planning and reporting (paired with KPI framework to deliver campaign attribution/ROI measurement)
• Explore and implement best in class practices from our partner OEM in other markets, as well as across the industry

Customer Experience:

• Support delivery of exemplary Customer Experience across all brand touchpoints
• Improving Customer Experience in sales spaces and workshops by supporting Sales and After Sales Front line teams with Merchandizing, Training, & POS materials.

Team Management:

• Drive a talent development system that creates marketing professionals who are recruited correctly, developed, coached, and engaged through performance management, learning, development, and succession planning.
• Lead a lean and effective Marketing structure & team
• Drive performance of Marketing team through measurable KPIs
• Ensure 100% compliance with Standard Operating Procedures

Required skills to be successful:

- Strategic and structured business, sales & marketing understanding - long term and short term

- Clear strategic thinking, and ability to create buy-in and influence at a senior level through formalized proposals and business cases.

- Strong communication skills with external / internal stakeholders, and members of the Automotive team.

- Ability to lead and motivate others through strong leadership skills, whether through direct line management or via a matrix setup.

About The Team:

The Head of Marketing will be reporting to Managing Director - Trading Enterprises. You will be working in a dynamic and busy environment wherein you will be dealing directly with both internal and external teams.

What Equips You For The Role:

- A business or university degree is preferred in Business, Marketing

- Minimum 15 years\' work experience in a multinational Sales & Marketing environment in leading Automotive brands

- Multi Market experience

- Distributor and OEM experience is an advantage

- Experience delivering strategies with high Customer Centric approach that are customer relationship driven and has developed effective customer relationship and community management programmes

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world\'s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Benefits of working as a Head of Marketing in Dubai:
\xe2\x97\x8f Company offers great benefits
\xe2\x97\x8f Company offers career progression opportunities
\xe2\x97\x8f Advantageous package

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