SUMMARY OF FUNCTIONS:

The Head of HR Operations is responsible for planning, organizing, identifying and managing the delivery of HR operations through implementing HR Programs, systems, processes and services. Maintains consistent communication with all levels of AU faculty and staff in order to have an effective level of business understanding, assessing and anticipating HR needs of colleges and offices and seeking to develop integrated HR solutions. Leads daily operations delivery across AU and ensures adequate and timely service delivery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Identifies and contributes to the development of comprehensive employee relations strategies and plans, and monitors implementation to improve the organizational climate and create the desired organizational culture;
• Maintains effective employee relations policies and practices, ensuring that staff are treated fairly and impartially within AU\'s policies;
• Ensures regular communication with faculty and staff, receives and address grievances, suggests corrective measures in order to ensure smooth operations and enhance employee morale;
• Leads the effective management of the on-boarding as well as the off-boarding process of AU employees by ensuring timely clearances and settlement of dues to facilitate a smooth exit from the organization;
• Manages payroll information by designing systems; directing the collection, calculation, and entering of data;
• Oversees the payment of employees by directing and reviewing monthly payroll;
• Ensures the maintenance of payroll records by reviewing and addressing changes; and maintain accurate employee records of job titles, compensation, grades, office/college, transfers, etc.;
• Handles AU Health insurance policies, providers, coverage, payment and related employee issues;
• Leads and manages the effective implementation of general services (visa application, cancellation) to employees in a timely manner
• Implements strategies which will serve as a link between HR and other colleges and offices;
• Recommends the HC budget, and monitor financial performance versus the budget
• Participates in the identification, sourcing, evaluation, negotiation, and selection of HR service providers, in coordination with the Director of HR in order to facilitate selection of services in accordance with defined standards and procedures, ensuring optimum protection of AU\'s business interests.
• Ensures HR records are updated and maintained as per the requirements of Local and international accrediting bodies.
• Provides prompt and accurate information and reports when requested by internal or external stakeholders.
• Identifies employees\' issues and trends within the University and work with key stakeholders to formulate and implement solutions.
• Ensures the timely and efficient production/revision of contracts, amendments, HR documentation.
• Manages out any issues might delay the processing of Faculty and staff HR requests, respond to their enquiries and/or resolve complaints in timely manner.
• Leads HR projects like satisfaction surveys and employee welfare activities and events
• Performs other related duties or assignments as directed.

QUALIFICATIONS & EXPERIENCE:

• Bachelor\'s degree in Business Administration, Human Resources Management or equivalent.
• Minimum 7-10 years working experience in HR operations role, 3 of which at managerial level.
• Experience with Human Resources Information Systems including Payroll, Employee Self Services (ESS) learning and performance tools
• International recognized certification e.g. CIPD, SHRM, PHR, SPHR is preferred

KNOWLEDGE & SKILLS:

• Good knowledge of UAE labor legislation.
• Ability to be equitable, confidential and consistent in complex situations.
• Demonstrate effective organizational skills, human relations and communications skills.
• Ability to deal with highly sensitive and/or confidential information and issues.
• Develop and implement departmental human resources policy and procedures.
• General office administrative and secretarial skills.
• Excellent written & spoken command of both English and Arabic languages.
• Proficiency in using computer and Microsoft Office package.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

SUPERVISION:

• Reporting to: Director of Human Resources
• Subordinates: HR Employee Relations and Payroll Staff.

Ajman University