Job Description

Head of - Holiday Homes & Property Management

Role Summary:

The Head of Holiday Homes is responsible for overseeing the entire operations, growth strategy, and profitability of the holiday homes and property management division. The role demands leadership in operations, marketing, client relations, team management, financial oversight, and compliance to deliver exceptional guest experiences while maximizing ROI for property owners.

Key Responsibilities:

Strategic Leadership & Growth Develop and implement long-term strategies for business growth and expansion. Identify new market opportunities, partnerships, and revenue streams. Lead property acquisition and onboarding processes. Set business objectives and ensure alignment with company vision.

Operations & Property Management

Oversee daily operations of all holiday homes and long-term rental properties. Ensure properties are well-maintained, clean, and fully operational for guests or tenants. Implement efficient check-in/check-out processes and guest support systems. Manage vendors (cleaning, maintenance, landscaping, etc.) to ensure service-level standards.

Financial Management

Create and manage budgets, forecasts, and financial performance reports. Monitor operating expenses and optimize cost-efficiency. Approve and track payouts to property owners and ensure accurate revenue collection. Analyze occupancy rates, ADR, and RevPAR to drive revenue strategy. Sales, Marketing & Business Development Lead marketing initiatives across OTA platforms (Airbnb, Booking.com, etc.), social media, and direct channels. Optimize property listings for visibility, bookings, and revenue. Develop pricing strategies based on market trends, seasonality, and competitor analysis. Build and maintain relationships with real estate agents and corporate clients.

Client & Guest Relations

Ensure top-tier customer service is delivered to guests and property owners. Handle escalated complaints and resolve operational issues promptly. Manage owner communications, reporting, and satisfaction.

Team Management

Hire, train, and manage a cross-functional team (operations, housekeeping, customer support, etc.). Define KPIs for all departments and ensure performance evaluations. Foster a results-oriented and positive company culture.

Legal & Compliance

Ensure all properties are licensed according to local tourism regulations. Manage contracts with property owners and vendors. Stay updated on local laws affecting short-term and long-term rentals.

Key Qualifications:

Bachelor's degree in Business, Hospitality Management, Real Estate, or related field (MBA is a plus). Experience is a plus, especially in holiday homes, renovation and furnishing projects, long-term rentals, and general property management. Proven leadership and team management skills. Familiarity with OTA platforms and property management systems (e.g., Guesty, Lodgify). Strong financial acumen and analytical skills. Excellent communication and negotiation skills. Understanding of UAE real estate laws and holiday home regulations (if based in Dubai/UAE).

Key Performance Indicators (KPIs):

Property Occupancy Rate Guest Satisfaction / Review Scores Owner Retention & Satisfaction Net Profit Margin Revenue Per Available Unit (RevPAR) Operational Efficiency (cleaning turnaround, maintenance response time) Portfolio Growth (number of units onboarded) Staff Performance & Retention

Compensation:

Competitive salary based on experience, plus performance-based bonuses.

Does this sound like you? If the answer is yes, simply send us your CV and design portfolio to Amrutha@thrivestate.io/0502371158

Experience in UAE is mandatory

Job Type: Full-time