Job Description

We are seeking an experienced and proactive

Head of Holiday Homes

to lead and oversee all operations related to our short-term rental portfolio. The ideal candidate will manage property performance, guest satisfaction, team coordination, and ensure compliance with tourism regulations. This role requires strong leadership, market knowledge, and a passion for hospitality and real estate.

Key Responsibilities:

Operations Management:

Oversee day-to-day operations of all holiday home units, including housekeeping, maintenance, check-ins/check-outs, and guest communication.

Team Leadership:

Manage and train a team of guest relations agents, cleaners, and maintenance staff. Ensure high service standards and efficient coordination.

Revenue & Occupancy Optimization:

Monitor occupancy rates, pricing strategies, and market trends to maximize ROI and revenue per property using platforms like Airbnb, Booking.com, etc.

Guest Experience:

Ensure a seamless and premium guest experience from booking to departure, handling escalations and maintaining 5-star ratings across platforms.

Property Onboarding:

Coordinate with property owners for onboarding new units, ensuring listings are optimized with high-quality photos, descriptions, and pricing.

Compliance & Licensing:

Ensure all properties meet local tourism and DTCM (Dubai Tourism) licensing and safety requirements.

Marketing & Branding:

Collaborate with marketing teams or external agencies to promote listings across online travel agencies (OTAs) and social media platforms.

Reporting & Analytics:

Prepare regular performance reports for senior management and property owners, highlighting key metrics and improvement strategies.

Must have experience in similar job roles

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED10,000.00 per month