Job Description

Head Cashiers work in retail establishments and supervise the activity of other cashiers. Key Accountabilities: · Cash/ Credit Card transactions/ Gift Vouchers Handling · Provide excellent customer service to all the customers always · Ensure that the prices are updated regularly in the system · Ensure counting of cash after the last customer leaves the showroom · Ensure proper rates/ denominations of currencies & Recheck the credit card transactions · Conduct security checks for the currency/ credit cards/ cheques etc. when required · Check whether the cash machines are working properly or not · Ensure that all stationery and carriers bags are present at their station prior to opening · Ensure house keeping standards within the cashier's counter as per the company's standards · Ensure that all POS machines are in excellent conditions. · Ensure highest customer service, safety/ security and discipline inside the POS. · Accurately process transactions for customers in an efficient manner · Count the float for his/ her designated till prior to opening to ensure accurate accounting · Follow the close down procedures for their designated till at the end of trading · Ensure that their designated till is fully operational and in working order · Take full responsibility for the security of their designated till and the cash and other valuables within · Reimburse of any shortages in money at the end of the day on their designated till as per company policy · Well versed in Oracle POS & SIM system and responsible for training new cashier's. · Supporting the store by performing Multi-Tasking - Involved in Sales · Coordinate with HO office in terms of Stationery & pantry supplies procurement · Commits documents for POS rolls, Bar Code Sticker etc based on the store requirements · Advise HO on Staff Attendance on monthly basis & advise OT Hours. For Store Drivers review the Working through Smart trace daily activity report and OT hours must be advised accordingly

Knowledge, Skills & Experience

Education Undergraduate/Master's Degree.

Language English - Mandatory Arabic - Beginner / intermediate

Job Experience 4-7 years of experience.

Technology Basic MS office, Excel skills and PPT

Others · Communication skills · Proactiveness and flexibility · Customer service orientation

Qualifications

Shop Keeping and Store Standards · Maximize and contribute to sales within the store through exceptional customer service and retail experience · Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc) · Ensure all products are price tagged and bar-coded before display · Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements · Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized · Ensure awareness and vigilance at all times of security in the store without any negligence · Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times · Give accurate and current information about the product for all inquiries · Increase the customer database by adding new customers to the mailing list · Understand the returns policy and ensure effective implementation · Help store merchandiser and/or store manager in product placement and arrangement · Dress up Mannequins & attend to other visuals · Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy · Operate as a cashier and be consistently accurate in money handling ( in case applicable) · Understand and utilize all reports required for the day to day functioning of each store · Carry out linked selling i.e. understand the customer's need and close the deal

Store Merchandise / Merchandising · Maintain a detailed knowledge of the merchandise/ products stocked in the store · Ensure promotions and fast selling lines are featured in the store · Provide information about the customers(likes,dislikes and opinions) to the dept incharge · Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store

Customer Service · Responsible for greeting and meeting all customers promptly and politely as they enter the store · Provide customer satisfaction by delivering exceptional customer service · Guide customers throughout the store or to the specific area the customer requests · Develop a clear understanding of all departments, products,make, features and after sales service · Ensure effective implementation of visual merchandising principles within the stores · Effectively deal with customer queries and complaints · Follow procedures for dealing with specific customer orders · Ensure confidentiality with respect to Landmark retail/store sales information

. Schedule: Full-time Shift: Day Job Travel: