Job Description

Job Title Head Cashier

Description

The job holder will be responsible for handing cash, credit card transactions; gift vouchers, maintaining Staff time sheets & coordinate with HO for Supplies & Stationery procurement. The job holder is also responsible for daily accounting for all Cash/ credit card/ gift voucher transactions and reconciliation for the show room.

Cash/ Credit Card transactions/ Gift Vouchers Handling

• Provide excellent customer service to all the customers always
• Ensure that the prices are updated regularly in the system
• Ensure counting of cash after the last customer leaves the showroom
• Ensure proper rates/ denominations of currencies & Recheck the credit card transactions
• Conduct security checks for the currency/ credit cards/ cheques etc. when required
• Check whether the cash machines are working properly or not
• Greet and inform the customer about Shukran, Gift Vouchers, extended warranty; various promotions etc.
• Ensure that all stationery and carriers bags are present at their station prior to opening
• Ensure house keeping standards within the cashier's counter as per the company's standards
• Ensure that all POS machines are in excellent conditions.
• Ensure highest customer service, safety/ security and discipline inside the POS.
• Accurately process transactions for customers in an efficient manner
• Count the float for his/ her designated till prior to opening to ensure accurate accounting
• Follow the close down procedures for their designated till at the end of trading
• Ensure that their designated till is fully operational and in working order
• Maintain in store discipline and service standards & act in a friendly and polite manner always
• Show initiative in dealing with problems and support cashier team accordingly
• Greet all customers with a friendly smile and a welcome as they approach the till
• Be honest and trustworthy and demonstrate the same always with Integrity.
• Take full responsibility for the security of their designated till and the cash and other valuables within
• Reimburse of any shortages in money at the end of the day on their designated till as per company policy
• Well versed in Oracle POS & SIM system and responsible for training new cashier's.
• Supporting the store by performing Multi-Tasking - Involved in Sales

Store Procurements

• Coordinate with HO office in terms of Stationery & pantry supplies procurement
• Commits documents for POS rolls, Bar Code Sticker etc based on the store requirements

Leave & Attendance

• Advise HO on Staff Attendance on monthly basis & advise OT Hours. For Store Drivers review the Working through Smart trace daily activity report and OT hours must be advised accordingly
• Coordinate with HR for Store Staff Annual Leave i.e Submission of Leave Application, Air Ticket & Leave Salary
• Coordinate with HR on Passport / Labour card request & submission

BOE Standards:

• Ensure 100% compliance to Store BOE Standards

Head Cashiers work in retail establishments and supervise the activity of other cashiers.

Key Accountabilities:

Cash/ Credit Card transactions/ Gift Vouchers Handling

Provide excellent customer service to all the customers always

Ensure that the prices are updated regularly in the system

Ensure counting of cash after the last customer leaves the showroom

Ensure proper rates/ denominations of currencies & Recheck the credit card transactions

Conduct security checks for the currency/ credit cards/ cheques etc. when required

Check whether the cash machines are working properly or not

Ensure that all stationery and carriers bags are present at their station prior to opening

Ensure house keeping standards within the cashier's counter as per the company's standards

Ensure that all POS machines are in excellent conditions.

Ensure highest customer service, safety/ security and discipline inside the POS.

Accurately process transactions for customers in an efficient manner

Count the float for his/ her designated till prior to opening to ensure accurate accounting

Follow the close down procedures for their designated till at the end of trading

Ensure that their designated till is fully operational and in working order

Take full responsibility for the security of their designated till and the cash and other valuables within

Reimburse of any shortages in money at the end of the day on their designated till as per company policy

Well versed in Oracle POS & SIM system and responsible for training new cashier's.

Supporting the store by performing Multi-Tasking - Involved in Sales

Coordinate with HO office in terms of Stationery & pantry supplies procurement

Commits documents for POS rolls, Bar Code Sticker etc based on the store requirements

Advise HO on Staff Attendance on monthly basis & advise OT Hours. For Store Drivers review the Working through Smart trace daily activity report and OT hours must be advised accordingly

Knowledge, Skills & Experience

Education

Undergraduate/Master's Degree.

Language

English - Mandatory

Arabic - Beginner / intermediate

Job Experience

4-7 years of experience.

Technology

Basic MS office, Excel skills and PPT

Others

Communication skills

Proactiveness and flexibility

Customer service orientation

Qualifications

The job holder will be responsible for handing cash, credit card transactions; gift vouchers, maintaining Staff time sheets & coordinate with HO for Supplies& Stationery procurement. The job holder is also responsible for daily accounting for all Cash/ credit card/ gift voucher transactions and reconciliation for the show room.

Cash/ Credit Card transactions/ Gift Vouchers Handling

• Provide excellent customer service to all the customers always
• Ensure that the prices are updated regularly in the system
• Ensure counting of cash after the last customer leaves the showroom
• Ensure proper rates/ denominations of currencies & Recheck the credit card transactions
• Conduct security checks for the currency/ credit cards/ cheques etc. when required
• Check whether the cash machines are working properly or not
• Greet and inform the customer about Shukran, Gift Vouchers, extended warranty; various promotions etc.
• Ensure that all stationery and carriers bags are present at their station prior to opening
• Ensure house keeping standards within the cashier's counter as per the company's standards
• Ensure that all POS machines are in excellent conditions.
• Ensure highest customer service, safety/ security and discipline inside the POS.
• Accurately process transactions for customers in an efficient manner
• Count the float for his/ her designated till prior to opening to ensure accurate accounting
• Follow the close down procedures for their designated till at the end of trading
• Ensure that their designated till is fully operational and in working order
• Maintain in store discipline and service standards & act in a friendly and polite manner always
• Show initiative in dealing with problems and support cashier team accordingly
• Greet all customers with a friendly smile and a welcome as they approach the till
• Be honest and trustworthy and demonstrate the same always with Integrity.
• Take full responsibility for the security of their designated till and the cash and other valuables within
• Reimburse of any shortages in money at the end of the day on their designated till as per company policy
• Well versed in Oracle POS & SIM system and responsible for training new cashier's.
• Supporting the store by performing Multi-Tasking - Involved in Sales

Store Procurements

• Coordinate with HO office in terms of Stationery & pantry supplies procurement
• Commits documents for POS rolls, Bar Code Sticker etc based on the store requirements

Leave & Attendance

• Advise HO on Staff Attendance on monthly basis & advise OT Hours. For Store Drivers review the Working through Smart trace daily activity report and OT hours must be advised accordingly
• Coordinate with HR for Store Staff Annual Leave i.e Submission of Leave Application, Air Ticket & Leave Salary
• Coordinate with HR on Passport / Labour card request & submission

BOE Standards:

• Ensure 100% compliance to Store BOE Standards

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