The Role Responsibilities

• The role holder is accountable for maintaining risk, assurance and governance oversight, alongside the Country CPBB COO and supporting the Country CPBB Operations and Management Team. The person will be responsible for managing the governance forums in the country.
• As the Head of Business Risk Management, CPBB the role holder is responsible for maintaining the governance and assurance of processes and frameworks for robust compliance and controls, e.g., AML and sanctions checks, protection of Bank, client information and assets.

Governance and Risk Management

• Facilitate a framework for effective management of operational, compliance, conduct, and cyber security risks across the CPBB in country and in compliance with applicable internal policies and external laws & regulations leading to timely assessment of residual risks at Country level.
• Responsible to monitor and minimize operational losses and upkeep management controls awareness in conjunction with the Country CPBB COO and ensure appropriate focus on risks/issues and resolutions.
• Facilitate key Risk Committee meetings in Country CPBB to ensure quality governance of processes.
• Work with the relevant CPBB ORF to ensure processes for products, channels, and segments are fit for purpose and meet regulatory requirements.
• Support the Country CPBB COO and country business to execute responsibilities as outlined in the Group ERMF. (a) Maintaining a strong and appropriate control environment covering country CPBB businesses

(b) Restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations.

• Responsible to manage regulatory audit / inspections on Operations teams in country. Represent the Bank as appropriate to regulators.
• Evaluate processes across the Client Journeys within CPBB to ensure controls and governance are in place for any initiatives introduced in the Journeys.
• Coordinate various data remediation plans and provide governance oversight to ensure that CPBB is fully compliant with the Data Quality Management Framework (DQMF).
• Provide input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group standards.
• Responsible for implementing and maintaining ERMF in the country, being the custodian of the CPBB Process Universe and instrumental in ensuring CPBB\xe2\x80\x99s gross and residual risk profile is well maintained.
• Ensure risk acceptances are in place where required and treatment plans are tracked to meet target residual risk state.
• Responsible for ensuring that country governance for AML & CDD activities is in full compliance.
• Responsible to ensure Group driven regulatory requirements (e.g., OCIR, GDPR, IBOR) are fulfilled for the country.
• Single point of contact to answer and update all queries and submissions relating to CPBB governance.
• Ensure there is a framework for effective management of non-financial risks, in compliance with applicable internal policies and external regulations leading to timely assessment of residual risks.
• Ensure CPBB Regulatory Book of Work is well managed and governed within the allocated budget.
• Ensure ICS and Conduct plans for CPBB are implemented in line with agreed strategy / plans.
• Ensure Peer Reviews operate effectively within country.

Functional and Business Alignment

• Maintain strong stakeholder engagement with Technology Services, CMT(s), Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
• Ensure appropriate representation across the stakeholder groups in governance and delivery forums.
• Escalate appropriately to ensure that Regional Head, BRM, Country CPBB COO and Country Head CPBB are updated and able to intervene as required.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the Regional Head, BRM CPBB to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Drive the CPBB conduct agenda across countries, ensuring that Group and regulatory expectations are met in country.

People and Talent

• Champion and act as a role model of the Group\xe2\x80\x99s values and culture
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.

Key Stakeholders

• Country CPBB MT, Country CPBB TT
• Country CPBB Operations Management Team
• Country COOs
• Risk Framework Owners
• Functional Partners including T&I, Risk, HR, Finance, Audit, etc.
• Lead for GBS for country
• Country CIOs / CTMs where appropriate
• Local regulators where appropriate

Our Ideal Candidate

• Academic or Professional Education/Qualifications: As per Bank\xe2\x80\x99s requirements and HR policy
• Language: English

Role Specific Competencies

• Business Facilitation
• Manage Change
• Management of Frontline Risk
• Business Governance & Support
• Strategy & Business Model
• Manage Conduct
• Manage Risk
• Manage People

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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