Guest Services Executive - Front Office
Job Overview
Jumeirah Al Naseem, a premier beachfront hotel within the Madinat Jumeirah resort in Dubai, is hiring a Guest Services Executive (Receptionist) fluent in English and Italian. This luxury hospitality role offers the opportunity to be the face of an iconic hotel brand and contribute to unforgettable guest experiences in the heart of the UAE's tourism capital.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As a Guest Services Executive, you will manage front desk operations, including guest check-ins and check-outs, payment handling, and personalized service delivery. You'll be a key contact for guests, ensuring every interaction reflects Jumeirah's commitment to excellence and warmth.
Key Responsibilities

• Greet and assist guests during check-in, check-out, and throughout their stay
• Handle payments accurately while safeguarding guest privacy and preferences
• Communicate professionally through phone, email, and in-person interactions
• Cross-sell resort services such as spa bookings, health club access, and dining experiences
• Maintain deep knowledge of hotel facilities, SOPs, and guest experience standards
• Address concerns and resolve guest issues promptly and diplomatically

Job Requirements

• 1-2 years of front office experience in a luxury 5-star hospitality environment
• Fluency in English and Italian (verbal and written)
• Working knowledge of Opera Cloud and Microsoft Office tools
• Confident in managing guest complaints with empathy and professionalism
• Comfortable in a fast-paced, multicultural work setting

What We Offer

• Attractive tax-free salary in AED
• Shared accommodation and annual return airfare
• Premium health and life insurance coverage
• Generous F&B discounts and staff rates across Jumeirah hotels worldwide
• Career progression in a globally recognized hospitality group
• Incentives for high performers and comprehensive wellness benefits

About the Company
Jumeirah Al Naseem is a vibrant part of the iconic Madinat Jumeirah resort in Dubai. Blending contemporary design with Arabian hospitality, it delivers elevated guest experiences with access to private beaches, world-class dining, luxury spas, and stunning views of the Burj Al Arab. As a cornerstone of the Jumeirah brand, Al Naseem is committed to excellence, innovation, and cultural distinction in hospitality.
Job Title Guest Services Executive - Front Office
Guest Services Executive - Front Office
Job Overview
Jumeirah Al Naseem, a premier beachfront hotel within the Madinat Jumeirah resort in Dubai, is hiring a Guest Services Executive (Receptionist) fluent in English and Italian. This luxury hospitality role offers the opportunity to be the face of an iconic hotel brand and contribute to unforgettable guest experiences in the heart of the UAE's tourism capital.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As a Guest Services Executive, you will manage front desk operations, including guest check-ins and check-outs, payment handling, and personalized service delivery. You'll be a key contact for guests, ensuring every interaction reflects Jumeirah's commitment to excellence and warmth.
Key Responsibilities

• Greet and assist guests during check-in, check-out, and throughout their stay
• Handle payments accurately while safeguarding guest privacy and preferences
• Communicate professionally through phone, email, and in-person interactions
• Cross-sell resort services such as spa bookings, health club access, and dining experiences
• Maintain deep knowledge of hotel facilities, SOPs, and guest experience standards
• Address concerns and resolve guest issues promptly and diplomatically

Job Requirements

• 1-2 years of front office experience in a luxury 5-star hospitality environment
• Fluency in English and Italian (verbal and written)
• Working knowledge of Opera Cloud and Microsoft Office tools
• Confident in managing guest complaints with empathy and professionalism
• Comfortable in a fast-paced, multicultural work setting

What We Offer

• Attractive tax-free salary in AED
• Shared accommodation and annual return airfare
• Premium health and life insurance coverage
• Generous F&B discounts and staff rates across Jumeirah hotels worldwide
• Career progression in a globally recognized hospitality group
• Incentives for high performers and comprehensive wellness benefits

About the Company
Jumeirah Al Naseem is a vibrant part of the iconic Madinat Jumeirah resort in Dubai. Blending contemporary design with Arabian hospitality, it delivers elevated guest experiences with access to private beaches, world-class dining, luxury spas, and stunning views of the Burj Al Arab. As a cornerstone of the Jumeirah brand, Al Naseem is committed to excellence, innovation, and cultural distinction in hospitality.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location