Job Description

Guest Services Executive - Front Office - Jumeirah Al Qasr - Dubai
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 3500-4500 monthly (Market estimated)
Job Type: Full-Time
Position Overview
Join Jumeirah Al Qasr, part of the luxurious Madinat Jumeirah resort, as a Guest Services Executive in the Front Office team. This role is ideal for individuals passionate about delivering world-class hospitality and creating exceptional guest experiences.
What You'll Do

• Manage smooth and efficient guest check-ins and check-outs, ensuring accuracy and professionalism.
• Process guest payments and handle billing inquiries securely, managing both cash and card transactions.
• Allocate rooms according to guest preferences, accommodating special requests whenever possible.
• Assist with reservation amendments, confirmations, and cancellations in line with hotel policies.
• Address and resolve guest complaints effectively, escalating when necessary to ensure satisfaction.
• Promote hotel amenities and services during interactions, upselling where appropriate to enhance guest experiences.

Ideal Profile

• 1-2 years of experience in a similar role within a luxury 5-star property; UAE experience is an advantage.
• Proficiency in Microsoft Office and Opera PMS (Cloud).
• Strong interpersonal skills with proven ability to manage guest concerns in a multicultural environment.
• Fluency in English and Russian languages; additional languages are an advantage.

What We Offer

• Competitive tax-free salary paid in AED.
• Fully furnished shared accommodation and transportation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave with return flight to home country.
• Access to Learning & Development programmes and clear career pathways.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Performance-based incentives tailored to your role.

About Jumeirah
Jumeirah is a world-leading luxury hospitality brand, recognized for iconic destinations such as the Burj Al Arab Jumeirah and a growing portfolio of resorts and residences globally. Join us and be part of a team redefining excellence in hospitality.
Employers: Best Gulf free job site for employers - post jobs free in UAE and enjoy 10 complimentary credits today!
Job Title Guest Services Executive - Front Office - Jumeirah Al Qasr - Dubai
Guest Services Executive - Front Office - Jumeirah Al Qasr - Dubai
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Guest Services
Salary: 3500-4500 monthly (Market estimated)
Job Type: Full-Time
Position Overview
Join Jumeirah Al Qasr, part of the luxurious Madinat Jumeirah resort, as a Guest Services Executive in the Front Office team. This role is ideal for individuals passionate about delivering world-class hospitality and creating exceptional guest experiences.
What You'll Do

• Manage smooth and efficient guest check-ins and check-outs, ensuring accuracy and professionalism.
• Process guest payments and handle billing inquiries securely, managing both cash and card transactions.
• Allocate rooms according to guest preferences, accommodating special requests whenever possible.
• Assist with reservation amendments, confirmations, and cancellations in line with hotel policies.
• Address and resolve guest complaints effectively, escalating when necessary to ensure satisfaction.
• Promote hotel amenities and services during interactions, upselling where appropriate to enhance guest experiences.

Ideal Profile

• 1-2 years of experience in a similar role within a luxury 5-star property; UAE experience is an advantage.
• Proficiency in Microsoft Office and Opera PMS (Cloud).
• Strong interpersonal skills with proven ability to manage guest concerns in a multicultural environment.
• Fluency in English and Russian languages; additional languages are an advantage.

What We Offer

• Competitive tax-free salary paid in AED.
• Fully furnished shared accommodation and transportation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave with return flight to home country.
• Access to Learning & Development programmes and clear career pathways.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Performance-based incentives tailored to your role.

About Jumeirah
Jumeirah is a world-leading luxury hospitality brand, recognized for iconic destinations such as the Burj Al Arab Jumeirah and a growing portfolio of resorts and residences globally. Join us and be part of a team redefining excellence in hospitality.
Employers: Best Gulf free job site for employers - post jobs free in UAE and enjoy 10 complimentary credits today!
Post Details
Job Start Date
Salary from 3500.00
Salary to 4500.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location