Guest Services Executive - Front Office
Job Overview
Jumeirah Al Qasr is seeking a dedicated **Guest Services Executive (Receptionist)** to join the Palace Lounge team in Dubai, UAE. This role is vital to delivering warm, personalized service and ensuring a smooth guest journey from arrival to departure in a luxury hospitality environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Guest Services Executive, you will be the first point of contact for guests, handling check-ins, check-outs, inquiries, and bookings with utmost professionalism. Your ability to deliver exceptional service, manage guest requests, and coordinate with other departments is crucial to ensuring a five-star experience at one of Dubai's most iconic resorts.
Key Responsibilities

• Manage guest arrivals and departures efficiently, ensuring seamless check-in/check-out procedures
• Handle payments and billing accurately while protecting guest privacy
• Respond to inquiries via phone, email, and in person, maintaining a professional and courteous manner
• Promote hotel services using suggestive selling techniques to enhance guest experiences
• Coordinate with Spa, Health Club, and Experience Teams to assist with guest reservations and questions
• Resolve guest complaints and special requests in a timely and satisfactory manner
• Attend regular trainings and comply with Jumeirah SOPs and service standards

Job Requirements

• 1-2 years of experience in a Front Office or Reception role within a luxury 5-star property
• Additional experience in Food & Beverage or guest services is highly desirable
• Fluency in English; Russian or another European language is a plus
• Strong computer skills including Microsoft Office, Opera PMS (Cloud), HotSoS, and Sevenrooms
• Ability to work in a fast-paced, multicultural team environment with strong attention to detail
• Excellent interpersonal and communication skills with a guest-first mindset

What We Offer

• Tax-free salary paid in AED
• Company-provided accommodation and transport
• Annual airfare to home country
• Complimentary meals and laundry services during duty hours
• Generous leave policy and medical insurance
• Employee discounts on dining and hotel stays across Jumeirah properties
• Career development opportunities in one of the UAE's most prestigious hospitality brands

About the Company
**Jumeirah Al Qasr**, a jewel within the **Madinat Jumeirah** resort, blends opulent Arabian design with world-class service, offering guests a royal retreat in the heart of Dubai. As part of the **Jumeirah Group**, a Dubai Holding company and pioneer in luxury hospitality, Al Qasr represents the pinnacle of guest experience. With over 31 properties globally, Jumeirah offers team members a dynamic environment that rewards talent, passion, and excellence.
Job Title Guest Services Executive - Front Office
Guest Services Executive - Front Office
Job Overview
Jumeirah Al Qasr is seeking a dedicated **Guest Services Executive (Receptionist)** to join the Palace Lounge team in Dubai, UAE. This role is vital to delivering warm, personalized service and ensuring a smooth guest journey from arrival to departure in a luxury hospitality environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As Guest Services Executive, you will be the first point of contact for guests, handling check-ins, check-outs, inquiries, and bookings with utmost professionalism. Your ability to deliver exceptional service, manage guest requests, and coordinate with other departments is crucial to ensuring a five-star experience at one of Dubai's most iconic resorts.
Key Responsibilities

• Manage guest arrivals and departures efficiently, ensuring seamless check-in/check-out procedures
• Handle payments and billing accurately while protecting guest privacy
• Respond to inquiries via phone, email, and in person, maintaining a professional and courteous manner
• Promote hotel services using suggestive selling techniques to enhance guest experiences
• Coordinate with Spa, Health Club, and Experience Teams to assist with guest reservations and questions
• Resolve guest complaints and special requests in a timely and satisfactory manner
• Attend regular trainings and comply with Jumeirah SOPs and service standards

Job Requirements

• 1-2 years of experience in a Front Office or Reception role within a luxury 5-star property
• Additional experience in Food & Beverage or guest services is highly desirable
• Fluency in English; Russian or another European language is a plus
• Strong computer skills including Microsoft Office, Opera PMS (Cloud), HotSoS, and Sevenrooms
• Ability to work in a fast-paced, multicultural team environment with strong attention to detail
• Excellent interpersonal and communication skills with a guest-first mindset

What We Offer

• Tax-free salary paid in AED
• Company-provided accommodation and transport
• Annual airfare to home country
• Complimentary meals and laundry services during duty hours
• Generous leave policy and medical insurance
• Employee discounts on dining and hotel stays across Jumeirah properties
• Career development opportunities in one of the UAE's most prestigious hospitality brands

About the Company
**Jumeirah Al Qasr**, a jewel within the **Madinat Jumeirah** resort, blends opulent Arabian design with world-class service, offering guests a royal retreat in the heart of Dubai. As part of the **Jumeirah Group**, a Dubai Holding company and pioneer in luxury hospitality, Al Qasr represents the pinnacle of guest experience. With over 31 properties globally, Jumeirah offers team members a dynamic environment that rewards talent, passion, and excellence.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location