Guest Services Executive - Front Office
Job Overview
Jumeirah Al Naseem is seeking a dedicated Guest Services Executive to join its Front Office team in Dubai. This customer-facing role is ideal for hospitality professionals who thrive on delivering luxury guest experiences, handling check-in/check-out services, and supporting daily front desk operations.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As a Guest Services Executive (Receptionist), you will be the first point of contact for guests at Jumeirah Al Naseem. You will manage arrivals, departures, guest queries, and booking assistance while ensuring a seamless and personalized stay for every visitor. Your communication skills and attention to detail will define the standard of guest satisfaction.
Key Responsibilities

• Welcome guests warmly and manage check-ins, check-outs, and room allocations
• Process payments, maintain confidentiality, and ensure billing accuracy
• Respond promptly to guest inquiries and complaints through various communication channels
• Provide up-to-date information on resort services, spa, leisure facilities, and promotions
• Collaborate with other departments to deliver timely guest requests and reservations
• Follow company SOPs and attend training sessions to uphold service excellence

Job Requirements

• Minimum 1-2 years' experience in a front office or receptionist role within a 5-star luxury property
• Fluent in English and Spanish (spoken and written)
• Proficiency in Opera Cloud PMS and Microsoft Office tools
• Strong interpersonal skills with a commitment to delivering guest-centric service
• Ability to work in a fast-paced, multi-cultural environment and handle sensitive situations with discretion

What We Offer

• Competitive tax-free salary paid in AED
• Full-board accommodation and flights home
• Discounted stays and dining at Jumeirah properties worldwide
• Premium healthcare coverage and life insurance
• Generous leave policy and performance incentives

About the Company
Jumeirah Al Naseem is part of the iconic Madinat Jumeirah resort complex in Dubai. With four ultra-luxury hotels connected by serene waterways, private beaches, and over 50 dining venues, Madinat Jumeirah is a symbol of Arabian hospitality at its finest. As a proud member of the Jumeirah Group, Al Naseem delivers exceptional guest experiences shaped by culture, innovation, and service excellence.
Job Title Guest Services Executive - Front Office
Guest Services Executive - Front Office
Job Overview
Jumeirah Al Naseem is seeking a dedicated Guest Services Executive to join its Front Office team in Dubai. This customer-facing role is ideal for hospitality professionals who thrive on delivering luxury guest experiences, handling check-in/check-out services, and supporting daily front desk operations.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Hospitality / Travel
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-Time
Job Overview
As a Guest Services Executive (Receptionist), you will be the first point of contact for guests at Jumeirah Al Naseem. You will manage arrivals, departures, guest queries, and booking assistance while ensuring a seamless and personalized stay for every visitor. Your communication skills and attention to detail will define the standard of guest satisfaction.
Key Responsibilities

• Welcome guests warmly and manage check-ins, check-outs, and room allocations
• Process payments, maintain confidentiality, and ensure billing accuracy
• Respond promptly to guest inquiries and complaints through various communication channels
• Provide up-to-date information on resort services, spa, leisure facilities, and promotions
• Collaborate with other departments to deliver timely guest requests and reservations
• Follow company SOPs and attend training sessions to uphold service excellence

Job Requirements

• Minimum 1-2 years' experience in a front office or receptionist role within a 5-star luxury property
• Fluent in English and Spanish (spoken and written)
• Proficiency in Opera Cloud PMS and Microsoft Office tools
• Strong interpersonal skills with a commitment to delivering guest-centric service
• Ability to work in a fast-paced, multi-cultural environment and handle sensitive situations with discretion

What We Offer

• Competitive tax-free salary paid in AED
• Full-board accommodation and flights home
• Discounted stays and dining at Jumeirah properties worldwide
• Premium healthcare coverage and life insurance
• Generous leave policy and performance incentives

About the Company
Jumeirah Al Naseem is part of the iconic Madinat Jumeirah resort complex in Dubai. With four ultra-luxury hotels connected by serene waterways, private beaches, and over 50 dining venues, Madinat Jumeirah is a symbol of Arabian hospitality at its finest. As a proud member of the Jumeirah Group, Al Naseem delivers exceptional guest experiences shaped by culture, innovation, and service excellence.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location