Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad\'s Kids Club complete with splash park, nightlife destination Music Hall and a collection of eight diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorized and non-motorized water sports, complete with private jetty offering shuttle boat transfers to and from the main land of Dubai.

About the Job:

An opportunity has arisen as Guest Service Executive to join the team at Jumeirah Zabeel Saray.

The main duties and responsibilities of this role:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Continually strive to improve the procedures in respective domains.
• Attend all training sessions and meetings on a consistent and regular basis.
• Identify and anticipate guest\'s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Ensure that all complaints are promptly attended to and check with the guest for Feedback.
• Reports on working on time and adhering to Jumeriah grooming standards.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence.
• Adhere to all relevant Health, Safety and Environment procedures, instructions, and controls.

Front Desk Operations

• Check and action traces in Oracle on arrival and departure as well as setting traces sensibly at all times.
• Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
• Providing information on transport, restaurant facilities and sightseeing locations to guests.
• Check and update Departure timelines for the current and following day. Inform the concierge and the housekeeping department about the guest\'s departure.
• Possess through knowledge of the room rates and suites rates. Must have knowledge of currencies of different countries and denomination.
• Assist Guest Relations, Concierge and Club Executive Lounge as and when needed.
• Take advance payment guarantee on check-in for all guests according to the Hotel\'s Credit Policy.
• Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit.
• Carry out cashiering duties like foreign currency exchange, paid outs etc.
• Close their individual cashier audit at the end of each shift ensuring that all details balance.
• Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
• Minimize rebates and ensure that they all have sufficient justification, back-up, and signatures.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years\' experience in hospitality or guest service-related work. (Essential)
• Minimum of two years of experience in retail/cash handling
• Highschool diploma or general education in Business Administration preferred.
• Microsoft Office (Desired)
• Proficient in English (Read/Write/ Speak - Essential)
• Proficient in additional language (Preferred: Read/Write/Speak - Russian, German, French or Arabic)
• Strong interpersonal and communication skills.
• Demonstrated experience working in a high-volume, with resort environment.
• Good understanding of core resort operations.
• Emphatic, Courteous and Polite
• Proactive approach to assist guests displaying positive body language
• Team Player, Pro-active listener
• Strong Organizational skills
• Displays integrity in dealing with guests and colleagues
• Respects values and cultural difference
• Strong Customer service orientation and ownership
• Reflect professional image in line with Jumeirah grooming standards

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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