Description

Guest Services Executive - Front Desk - Burj Al Arab

United Arab Emirates

TRENDING

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world\'s most followed hotel on Instagram and has been consistently voted the world\'s most luxurious hotel. Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel\'s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel\'s 202 luxury suites offer a rain shower, Jacuzzi and stunning news of the Arabian Gulf.

About the Job:

An opportunity has arisen for a Guest Services Executive position to join the Front Office Department in Burj Al Arab. The main duties and responsibilities of this role:

Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet

Take payment from guests on departure and close their bills correctly

Be efficient in assisting guests throughout their stay with any requirements

Sell rooms to walk-in guests at the maximum rate possible

Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times

Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody

Update all information given by guests on the Registration Card on check-in into the Fidelio system making sure that all required information has been provided

File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks

Neatly file registration cards of departed guests by date and in alphabetical order.

Scan the passport of every guest on arrival and save the data correctly for the CID Report

Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly

Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance

Attend the daily handover briefing at the beginning of each shift

Identify and anticipate guest\'s needs and assist in any possible way, keeping in mind Hallmark no. 2, \'My first response to a guest will never be \xe2\x80\x9cno\xe2\x80\x9d

Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct

Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times

Assist the CID Clerk with entering the data in the computer system whenever required

Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities

Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

Take advance payment guarantee on check-in for all guests according to the Resort\'s Credit Policy

Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit

Carry out cashiering duties like foreign currency exchange, paid outs etc

Close their individual cashier audit at the end of each shift ensuring that all details balance

Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

Minimize rebates and ensure that they all have sufficient justification, back-up and signatures

Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Team Leader

Adhere to Jumeirah International\'s Guiding Principles and Hallmarks

About you:

The ideal candidate for this position will have the following experience and qualifications

Essential:

Secondary Education

2 years front desk experience in a 5-star Hotel

Fluency in written and spoken English

Knowledge of basic Microsoft Office applications.

Knowledge of front office application.

As per the Jumeirah Management competencies.

Desired:

Secondary Education

Knowledge Opera (Front Office Applications)

Multi-lingual

As per the Jumeirah management competencies

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1274

Job Category Rooms

Apply Before 08/31/2023, 02:39 AM

Degree Level High School Graduate

Job Schedule Full time

Locations Umm Suquim 3, Dubai, AE

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