Job Description

About Company:
The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.
Job Summary:
We are seeking a highly motivated and enthusiastic Guest Services Associate to join our team. In this role, you will serve as the first point of contact for our guests and provide them with a welcoming and informative experience at our institute. You will be responsible for managing guest inquiries and reservations, coordinating events and meetings, and assisting with various administrative tasks.
Key Responsibilities:

• Greet guests with a warm and friendly demeanor and assist them with their inquiries or needs.
• Create and maintain a positive and professional relationship with guests, ensuring they have a pleasant experience at IIQAF.
• Manage guest reservations and maintain accurate records, updating information as needed.
• Plan and coordinate events and meetings, ensuring all arrangements are made to provide a seamless experience for guests.
• Provide guests with information about our institute, its services, and upcoming events.
• Respond to guest complaints and escalate issues to the appropriate team members for resolution.
• Collaborate with other departments to ensure all guest needs are met and maintain a high level of customer service.
• Assist with administrative tasks, such as data entry, filing, and answering phone calls.

• High school diploma or equivalent; Bachelor's degree preferred.
• 2 years of experience in customer service or hospitality industry.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office and customer relationship management software.