Job Description

This is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care.The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash.


Welcome guests in a friendly and professional manner


Engage each guest as a unique individual and listen attentively to their requests


Manage and maintain queue lanes efficiently


Sell tickets and other products via a computerized Point of Sale (POS) system


Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies


Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control


Maintain awareness and adherence to companyaEUR(TM)s cash handling policies


Maintain knowledge and awareness of ongoing promotions


Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience


Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue


Proactively anticipate, listen to guestaEUR(TM)s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to companyaEUR(TM)s guest complaint policy


Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass


Efficiently manage all guest services operational areas


Manage lost and found counter according to companyaEUR(TM)s lost and found policy


Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted


Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety


Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather


Fondly bid farewell to all guests exiting the park


Participate in any evacuation (drill or real) if necessary

Job Essential:

Higher secondary or equivalent


Minimum 1-year operational experience in a guest or customer service setting


English proficiency (spoken & written)


Basic computer knowledge


Ability and genuine willingness to entertain/engage guests


Flexibility


High levels of respect and integrity

Job Desirable:

Theme Park/water park experience


Cash handling experience


Arabic, Russian, Farsi or Chinese proficiency