Job Description

About Us

We are a growing holiday home company, dedicated to providing exceptional stays and smooth operations for our guests and property owners. Our focus is on professionalism, hospitality, and ensuring that every guest experience is seamless from check-in to check-out.

Role Overview

We are seeking a

Guest Relations & Operations Agent

to join our team on a

part-time, fully remote basis

. The ideal candidate will be highly responsive, proactive, and reliable, with strong communication skills and the ability to handle guest needs with care and professionalism.

Key Responsibilities

Provide excellent customer service to guests via phone, WhatsApp, and email. Manage booking confirmations, check-ins, and check-outs. Coordinate with housekeeping, maintenance, and security teams when needed. Monitor ongoing reservations and handle last-minute changes or issues. Ensure guest satisfaction by addressing concerns promptly and professionally. Maintain accurate records of guest interactions and operational updates.

Requirements

Previous experience in hospitality, customer service, or property management preferred. Strong communication skills (English required; Arabic or other languages is a plus). Reliable internet connection and ability to work remotely. Flexibility and

24/7 availability on a rotational basis

. Highly organized, detail-oriented, and proactive problem-solver.

What We Offer

Remote, part-time position with flexible hours. Salary between

AED 1,000 - AED 1,500

, depending on experience. Opportunity to grow within a professional holiday home management company. Work in a dynamic, fast-paced hospitality environment.

How to Apply:

Please submit your CV along with a short cover letter explaining why you are the right fit for this role.

Job Type: Part-time

Pay: AED1,000.00 - AED1,500.00 per month

Expected hours: 30 - 50 per week

Experience:

Guest relations/Customer Service: 1 year (Required)
Language:

* English (Required)