Job Description

About Us:

HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We're looking for a

Guest Relations Executive (Office-Based)

to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.

Key Responsibilities:

Handle guest communication via Airbnb, Booking.com, and other booking platforms Coordinate daily operations with the housekeeping and maintenance teams Manage check-ins, check-outs, and guest-related requests remotely Respond to inquiries quickly and professionally across all channels Resolve guest complaints with empathy and efficiency Update reservations, notes, and reports through

Hostaway (experience required)

Support the Guest Relations field team when needed Maintain a high standard of service, accuracy, and speed in all tasks

Requirements:

2-3 years of experience in

holiday homes / short-term rentals

in Dubai (mandatory) Proficiency in

Hostaway

or similar PMS tools Excellent written and verbal English communication skills Fast typing and multitasking abilities Strong problem-solving and guest handling skills Ability to stay calm and professional under pressure Office-based role -

must be available to work from our Dubai office

UAE Drivers License is a plus

Multi-lingual is a plus

What We Offer:

Competitive salary (based on experience) Performance bonuses Supportive and friendly work environment Growth opportunities within a fast-expanding company Modern office in Barsha Heights
If you're passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment -- we'd love to hear from you!

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

* How many years of experience do you have in the holiday homes or short-term rental industry?