Job Description

Mint Stay is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience.

Applicant MUST:

Have guest relations experience within a holiday home operator in the UAE Have a UAE driving license Have Dubai work experience

Applicants that do not meet these criteria will be disqualified.

Responsibilities:

Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition Reviewing the guests arrival and departure lists daily Meeting & greeting guests on their arrival; and making sure they have a smooth departure Collaborating effectively with members of the concierge and security of the properties Making sure all guests needs are fulfilled Overseeing guest experience throughout their stay from arrival to departure Handling all challenging situations and issues in the properties that could occur during guests stays Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation Working on other tasks or ad-hoc projects/activities as required

Skills & Experience

Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)

Ability to work in shifts based on rotating daily roster, including on weekends and holidays

UAE Driving license is a must

Dubai work experience is a must

Fluent English speaking is mandatory

Arabic speaking is a plus

Ability to solve tough problems on the fly

Ability to handle pressure

Ability to prioritize and manage multiple tasks at the same time

Attentive to detail and very well organized

Job Type: Full-time

Application Question(s):

Do you have a valid driver's license in the UAE? * Do you have work experience in Dubai?