Job Description

Guest Experience Specialist - InterContinental Dubai Festival City - Dubai, UAE
Role Summary
InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Welcome guests warmly and ensure a seamless check-in and check-out process
• Recognize and acknowledge IHG Rewards Club members and returning guests
• Manage bookings, upsell services, and provide information to enhance guest stays
• Handle cash and credit card transactions accurately
• Record guest preferences, respond to requests, and resolve issues promptly
• Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations
• Ensure safety by following hotel security and incident reporting procedures
• Maintain professional grooming and represent the InterContinental brand with pride
• Stay updated on daily hotel events, activities, and promotions
• Support colleagues with ad-hoc responsibilities when needed

Ideal Profile

• High school diploma required; college or university degree is an advantage
• Minimum 2 years of front desk or guest service experience in a 5-star property
• Proficiency in English; additional languages are an advantage
• Strong communication and interpersonal skills with a guest-focused mindset
• Literate, tech-savvy, with knowledge of Opera or similar reservation systems
• Ability to multitask and remain calm under pressure
• Flexible availability, including nights, weekends, and holidays
• Team player with the ability to work independently when required

Why Join Us
IHG Hotels & Resorts offers competitive pay, extensive training, and impressive room discounts worldwide. At InterContinental Dubai Festival City, you'll be part of a supportive, inclusive culture that values collaboration, trust, and career growth. You will also benefit from the myWellbeing framework, which supports employees' health, lifestyle, and workplace wellness.
About the Company
IHG Hotels & Resorts is one of the world's most recognized hospitality groups with luxury, premium, and essential brands including InterContinental, Crowne Plaza, Holiday Inn, and voco. InterContinental Dubai Festival City offers luxury accommodations, dining, and leisure facilities in one of Dubai's most iconic destinations. By joining IHG, you will become part of a global family known for excellence, diversity, and creating enriching guest experiences across the UAE and beyond.
Job Title Guest Experience Specialist - InterContinental Dubai Festival City - Dubai, UAE
Guest Experience Specialist - InterContinental Dubai Festival City - Dubai, UAE
Role Summary
InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury.
Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Hospitality / Travel
Function: Guest Services / Concierge
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Welcome guests warmly and ensure a seamless check-in and check-out process
• Recognize and acknowledge IHG Rewards Club members and returning guests
• Manage bookings, upsell services, and provide information to enhance guest stays
• Handle cash and credit card transactions accurately
• Record guest preferences, respond to requests, and resolve issues promptly
• Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations
• Ensure safety by following hotel security and incident reporting procedures
• Maintain professional grooming and represent the InterContinental brand with pride
• Stay updated on daily hotel events, activities, and promotions
• Support colleagues with ad-hoc responsibilities when needed

Ideal Profile

• High school diploma required; college or university degree is an advantage
• Minimum 2 years of front desk or guest service experience in a 5-star property
• Proficiency in English; additional languages are an advantage
• Strong communication and interpersonal skills with a guest-focused mindset
• Literate, tech-savvy, with knowledge of Opera or similar reservation systems
• Ability to multitask and remain calm under pressure
• Flexible availability, including nights, weekends, and holidays
• Team player with the ability to work independently when required

Why Join Us
IHG Hotels & Resorts offers competitive pay, extensive training, and impressive room discounts worldwide. At InterContinental Dubai Festival City, you'll be part of a supportive, inclusive culture that values collaboration, trust, and career growth. You will also benefit from the myWellbeing framework, which supports employees' health, lifestyle, and workplace wellness.
About the Company
IHG Hotels & Resorts is one of the world's most recognized hospitality groups with luxury, premium, and essential brands including InterContinental, Crowne Plaza, Holiday Inn, and voco. InterContinental Dubai Festival City offers luxury accommodations, dining, and leisure facilities in one of Dubai's most iconic destinations. By joining IHG, you will become part of a global family known for excellence, diversity, and creating enriching guest experiences across the UAE and beyond.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location