Job Description

KEY ACCOUNTABILITIES:

Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels Establish effective / efficient communications with internal / external communications throughout the setup process Ensure all forms/contracts received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank Setup and maintain paper and electronic filing systems for records, correspondence and other material Attention to detail and comfort dealing with completing administrative work associated with client onboarding Ensure 100% adherence to compliance rules and support all audit protocols as appropriate Ensure that turnaround time of setup requests are meeting agreed service levels

QUALIFICATIONS & EXPERIENCE:

Knowledge:


Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions Good knowledge of Microsoft applications Fair understanding of administrative functions Language proficient: fluent (business) English

Key Attribute

s:

A self-starter, motivated, with aptitude and willingness to undertake self-learning Able to handle confidential information High standards on accuracy and completeness Tenacity and follow-through on agreed action items Taking initiative Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience:

At least 5-8 years' experience in a similar role or competencies in their recent career

Skills:

Good communication skills Good organizational and planning skills High level of interpersonal skills Problem solving skills Team player Ability to manage high workload within a pressurized environment Strong work ethic - willingness to take a 'hands on' approach

Education:

* Relevant Degree in business, finance, administrative, related field or equivalent.