Job Description

Client Onboarding Lead - GTB Channels - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This leadership role oversees the end-to-end onboarding of Global CCIB and Investment Banking clients onto FAB's GTB Channels. The position drives digitized, scalable, and client-centric onboarding processes that accelerate revenue realization, improve channel utilization, and enhance the overall digital experience. The role manages a team of onboarding specialists and ensures all onboarding activities meet FAB's operational risk, compliance, and service quality standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Management
Salary: 34000-39000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Leadership & Team Management

• Supervise and guide Onboarding Directors, Managers, and Trainers to maintain high performance and strong team engagement.
• Provide continuous training, coaching, and support to ensure the team delivers a consistent and high-quality onboarding experience.
• Build a culture rooted in ownership, accountability, collaboration, and client-centricity.

Channel Onboarding Strategy & Execution

• Develop and refine FAST, digital-first onboarding strategies to reduce time-to-revenue and enhance client experience.
• Deliver seamless implementation and client training across complex GTB solutions such as Liquidity Management, VAM, and Treasury Management platforms.
• Ensure onboarding frameworks are agile, digitally advanced, and fully compliant with operational, regulatory, and risk requirements.
• Oversee testing, training, go-live processes, and ensure accurate setup of fees/charges in relevant systems.
• Maintain up-to-date SOPs with all required stakeholder approvals.

Client Experience & Stakeholder Collaboration

• Serve as the key point of coordination between GTB Channels, Advisory, Product, Operations, and Client Services.
• Ensure proactive engagement with clients at every stage - from pre-advisory to handover - ensuring clarity, transparency, and optimal client satisfaction.
• Participate in client meetings, RFPs, and solution presentations to support new business wins.
• Build a culture of partnership with clients to strengthen adoption and utilization of GTB Channels.

Operational Risk & Process Governance

• Identify process gaps, operational failure points, and implement corrective measures.
• Ensure all onboarding processes are tightly aligned with FAB's risk standards and regulatory expectations.
• Maintain full audit readiness across all onboarding and documentation workflows.
• Ensure timely fulfillment of client maintenance requests with appropriate checks and controls.

Performance Management & Reporting

• Develop dashboards and management reports that provide full transparency on onboarding performance, TATs, digital utilization, and process health.
• Track and enhance time-to-revenue KPIs and ensure onboarding SLAs are consistently met.
• Monitor market trends and recommend automation or process upgrades to boost client satisfaction and operational efficiency.

Ideal Profile

• Minimum 10-12 years of experience in onboarding, GTB channels, payments, treasury, digital banking, or related operational leadership roles.
• Strong understanding of documentation flows, account structures, payment systems, and electronic banking solutions.
• Excellent communication, planning, problem-solving, and stakeholder engagement skills.
• Self-driven with high attention to detail, strong organizational discipline, and resilience under pressure.
• Fluent in English with strong interpersonal effectiveness.

Skills Set

• GTB channels & treasury onboarding
• Process optimization & digitization
• Stakeholder management
• Operational risk & compliance
• Client experience management
• Team leadership & coaching
• Documentation governance
• Complex solution implementation

Why Join Us

• Lead a mission-critical function shaping the digital onboarding experience of FAB's top-tier clients.
• Work in a collaborative environment that encourages innovation, forward-thinking, and continuous improvement.
• Be part of the UAE's largest financial institution and contribute to pioneering digital transformation in transaction banking.

About the Company
First Abu Dhabi Bank is the UAE's largest and one of the world's safest financial institutions, delivering industry-leading solutions across Global Transaction Banking, Corporate Banking, and Investment Banking. The bank is recognised for its strong digital innovation focus and commitment to elevating customer experience across all segments.
Job Title Client Onboarding Lead - GTB Channels - First Abu Dhabi Bank - Abu Dhabi, UAE
Client Onboarding Lead - GTB Channels - First Abu Dhabi Bank - Abu Dhabi, UAE
Position Overview
This leadership role oversees the end-to-end onboarding of Global CCIB and Investment Banking clients onto FAB's GTB Channels. The position drives digitized, scalable, and client-centric onboarding processes that accelerate revenue realization, improve channel utilization, and enhance the overall digital experience. The role manages a team of onboarding specialists and ensures all onboarding activities meet FAB's operational risk, compliance, and service quality standards.
Job Details
Country: UAE
City: Abu Dhabi
Industry: Banking
Function: Management
Salary: 34000-39000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
Leadership & Team Management

• Supervise and guide Onboarding Directors, Managers, and Trainers to maintain high performance and strong team engagement.
• Provide continuous training, coaching, and support to ensure the team delivers a consistent and high-quality onboarding experience.
• Build a culture rooted in ownership, accountability, collaboration, and client-centricity.

Channel Onboarding Strategy & Execution

• Develop and refine FAST, digital-first onboarding strategies to reduce time-to-revenue and enhance client experience.
• Deliver seamless implementation and client training across complex GTB solutions such as Liquidity Management, VAM, and Treasury Management platforms.
• Ensure onboarding frameworks are agile, digitally advanced, and fully compliant with operational, regulatory, and risk requirements.
• Oversee testing, training, go-live processes, and ensure accurate setup of fees/charges in relevant systems.
• Maintain up-to-date SOPs with all required stakeholder approvals.

Client Experience & Stakeholder Collaboration

• Serve as the key point of coordination between GTB Channels, Advisory, Product, Operations, and Client Services.
• Ensure proactive engagement with clients at every stage - from pre-advisory to handover - ensuring clarity, transparency, and optimal client satisfaction.
• Participate in client meetings, RFPs, and solution presentations to support new business wins.
• Build a culture of partnership with clients to strengthen adoption and utilization of GTB Channels.

Operational Risk & Process Governance

• Identify process gaps, operational failure points, and implement corrective measures.
• Ensure all onboarding processes are tightly aligned with FAB's risk standards and regulatory expectations.
• Maintain full audit readiness across all onboarding and documentation workflows.
• Ensure timely fulfillment of client maintenance requests with appropriate checks and controls.

Performance Management & Reporting

• Develop dashboards and management reports that provide full transparency on onboarding performance, TATs, digital utilization, and process health.
• Track and enhance time-to-revenue KPIs and ensure onboarding SLAs are consistently met.
• Monitor market trends and recommend automation or process upgrades to boost client satisfaction and operational efficiency.

Ideal Profile

• Minimum 10-12 years of experience in onboarding, GTB channels, payments, treasury, digital banking, or related operational leadership roles.
• Strong understanding of documentation flows, account structures, payment systems, and electronic banking solutions.
• Excellent communication, planning, problem-solving, and stakeholder engagement skills.
• Self-driven with high attention to detail, strong organizational discipline, and resilience under pressure.
• Fluent in English with strong interpersonal effectiveness.

Skills Set

• GTB channels & treasury onboarding
• Process optimization & digitization
• Stakeholder management
• Operational risk & compliance
• Client experience management
• Team leadership & coaching
• Documentation governance
• Complex solution implementation

Why Join Us

• Lead a mission-critical function shaping the digital onboarding experience of FAB's top-tier clients.
• Work in a collaborative environment that encourages innovation, forward-thinking, and continuous improvement.
• Be part of the UAE's largest financial institution and contribute to pioneering digital transformation in transaction banking.

About the Company
First Abu Dhabi Bank is the UAE's largest and one of the world's safest financial institutions, delivering industry-leading solutions across Global Transaction Banking, Corporate Banking, and Investment Banking. The bank is recognised for its strong digital innovation focus and commitment to elevating customer experience across all segments.
Post Details
Job Start Date
Salary from 34000.00
Salary to 39000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required