Job Description

Client Onboarding Manager - GTB Channels - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Onboarding Manager to lead the end-to-end onboarding process for Global Transaction Banking (GTB) clients. The role focuses on delivering a seamless digital onboarding experience, accelerating time-to-revenue, and ensuring compliance with risk and operational standards while enhancing customer satisfaction.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 18000-24000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Manage onboarding for GTB and investment banking clients across complex structures and solutions such as liquidity management, treasury solutions, and VAM
• Lead and mentor a team of onboarding managers, directors, and trainers to deliver best-in-class client onboarding services
• Collaborate with GTB Sales, Product, and Channels teams to improve onboarding efficiency and client experience
• Drive digitization and automation of onboarding processes to reduce turnaround times and increase revenue utilization
• Participate in client meetings, RFP responses, and pre-advisory stages to align onboarding with client expectations
• Ensure compliance with all internal risk standards, audit requirements, and regulatory policies
• Review and refine processes, SOPs, and documentation to minimize failure points and enhance operational efficiency
• Oversee testing, training, and go-live activities for onboarding new channels and products
• Provide management dashboards and MIS reports to track onboarding performance and client engagement
• Coordinate with operations and client services teams for post-implementation support and handovers

Ideal Profile

• Bachelor's degree in Business, Finance, or a related discipline
• 1-3 years of relevant experience in onboarding, client services, or GTB operations
• Strong knowledge of documentation interdependencies across payments, collections, and electronic banking
• Proficient in Microsoft applications with strong organizational and planning skills
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to manage high workloads under pressure while maintaining accuracy and compliance
• Motivated self-starter with strong initiative and a customer-centric mindset

Why Join Us

• Opportunity to work at the UAE's largest financial institution in a growing GTB division
• Play a key role in digitizing client onboarding and improving customer experience
• Exposure to complex banking solutions and high-profile client relationships
• Professional development and career advancement within FAB's global network
• Competitive salary package with tax-free benefits in a leading financial hub

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a global financial leader, offering secure and innovative solutions across international markets.
Job Title Client Onboarding Manager - GTB Channels - Abu Dhabi, UAE
Client Onboarding Manager - GTB Channels - Abu Dhabi, UAE
Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Onboarding Manager to lead the end-to-end onboarding process for Global Transaction Banking (GTB) clients. The role focuses on delivering a seamless digital onboarding experience, accelerating time-to-revenue, and ensuring compliance with risk and operational standards while enhancing customer satisfaction.
Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Salary: 18000-24000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time
What You'll Do

• Manage onboarding for GTB and investment banking clients across complex structures and solutions such as liquidity management, treasury solutions, and VAM
• Lead and mentor a team of onboarding managers, directors, and trainers to deliver best-in-class client onboarding services
• Collaborate with GTB Sales, Product, and Channels teams to improve onboarding efficiency and client experience
• Drive digitization and automation of onboarding processes to reduce turnaround times and increase revenue utilization
• Participate in client meetings, RFP responses, and pre-advisory stages to align onboarding with client expectations
• Ensure compliance with all internal risk standards, audit requirements, and regulatory policies
• Review and refine processes, SOPs, and documentation to minimize failure points and enhance operational efficiency
• Oversee testing, training, and go-live activities for onboarding new channels and products
• Provide management dashboards and MIS reports to track onboarding performance and client engagement
• Coordinate with operations and client services teams for post-implementation support and handovers

Ideal Profile

• Bachelor's degree in Business, Finance, or a related discipline
• 1-3 years of relevant experience in onboarding, client services, or GTB operations
• Strong knowledge of documentation interdependencies across payments, collections, and electronic banking
• Proficient in Microsoft applications with strong organizational and planning skills
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to manage high workloads under pressure while maintaining accuracy and compliance
• Motivated self-starter with strong initiative and a customer-centric mindset

Why Join Us

• Opportunity to work at the UAE's largest financial institution in a growing GTB division
• Play a key role in digitizing client onboarding and improving customer experience
• Exposure to complex banking solutions and high-profile client relationships
• Professional development and career advancement within FAB's global network
• Competitive salary package with tax-free benefits in a leading financial hub

About the Company
First Abu Dhabi Bank (FAB) is the UAE's largest bank and a global financial leader, offering secure and innovative solutions across international markets.
Post Details
Job Start Date
Salary from 18000.00
Salary to 24000.00
Number of Vacancies 1
Location -
Location City Abu Dhabi
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required