Job Description

Guest Services:

Prepare for daily arrivals including room allocation, amenities, and special guest requests. Register and process guest check-ins accurately and efficiently. Update and verify guest information in the system after check-in. Handle guest complaints, special requests, and ensure prompt resolution through proper coordination with relevant departments. Provide courteous, friendly, and professional service to all guests at all times. Ensure proper handling and secure issuance of guest room key cards. Monitor guest satisfaction and service quality at all times. Communicate messages and information clearly to guests.

Operations & Supervision:

Supervise and guide front office team to ensure smooth daily operations. Handle walk-in reservations and process telephone reservations when the reservations department is closed. Perform night audit tasks and assist with business center and foreign exchange services when assigned. Conduct daily shift briefings and ensure a proper handover at shift changes. Review logbook for pending issues and ensure timely follow-up. Maintain proper filing of all front office reports and documents. Monitor lobby activity and provide assistance when needed.

Cashiering & Financial Duties:

Perform cashiering responsibilities including billing, settlement, and foreign exchange transactions. Reconcile all transactions at end of shift and ensure accuracy of guest folios. Conduct end-of-day procedures and report discrepancies to management.

Teamwork & Grooming:

Ensure all team members are well-groomed and maintain a professional appearance. Promote teamwork, respect, and cooperation among front office staff and other departments. Coach and support junior staff, leading by example in professionalism and guest service. Report to the manager on any operational issues or guest incidents.

Requirements:

Minimum 2-3 years of experience in Front Office, preferably in a supervisory role in a 4-star or higher hotel. Strong knowledge of front office operations, PMS, and hotel procedures. Excellent communication, problem-solving, and interpersonal skills. Ability to remain calm and professional in high-pressure situations.
Job Type: Full-time

Pay: AED1,800.00 - AED2,500.00 per month