Front Office Reservation Associate
Dubai, DU, AE, United Arab Emirates
Job Description
Key responsibilities
Manage reservations:
Handle incoming reservation requests from guests, travel agents, and companies via phone, email, or other online platforms.Process bookings:
Accurately input and confirm booking information into the reservation system.Maintain availability:
Keep room availability information current on online booking platforms and the hotel's internal systems.Handle inquiries:
Respond to guest inquiries about room types, rates, and availability.Provide guest service:
Assist guests with special requests, cancellations, and other booking-related needs.Collaborate with other departments:
Communicate with other hotel departments, such as front office and housekeeping, to ensure all guest needs are met.Meet revenue targets:
Contribute to meeting monthly revenue goals by maximizing occupancy and managing bookings effectively.Required skills and qualifications
Experience:
Previous experience in a hospitality or reservations role is often preferred.Technical proficiency:
Strong computer skills, including proficiency with reservation systems and Microsoft Office.Customer service:
Excellent customer service and communication skills.Attention to detail:
Ability to ensure booking information is entered correctly and accurately.Language skills:
Fluency in English is typically required, and other languages are a plus.Job Type: Full-time
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Job Detail
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Job IdJD2106396
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned