Job Description

The Hotel Front Office / Reservation Agent is responsible for providing a warm welcome to guests, managing reservations, handling check-ins and check-outs, and ensuring a smooth and pleasant stay for all guests. This role combines guest-facing front desk duties with behind-the-scenes reservation tasks to ensure seamless service and optimal occupancy.

Key Responsibilities:

Front Office Duties

Greet and assist guests with check-in and check-out procedures. Manage room assignments and issue room keys. Provide guests with hotel and local information. Handle guest inquiries, requests, and complaints professionally and promptly. Coordinate with housekeeping and other departments to ensure guest satisfaction. Process payments and maintain accurate billing records. Maintain an organized front desk area and update guest records in the PMS.

Reservation Duties:

Handle incoming reservations via phone, email, and online booking channels. Enter and update reservation details accurately in the system. Confirm, modify, or cancel bookings as requested. Monitor room availability and ensure accurate inventory control. Apply appropriate rates, packages, and promotions. Communicate with travel agents, OTA partners, and corporate clients. Prepare daily, weekly, and monthly occupancy and forecast reports.

Requirements:

Proven experience in a hotel front desk or reservation role (3-4 years preferred) Familiarity with Hotel Reservation Systems (e.g., Opera, WishNet, Cloudbeds, ProLogic) Excellent communication and interpersonal skills Proficient in MS Office and reservation software Strong customer service and problem-solving skills Ability to multitask and stay calm under pressure Flexibility to work in shifts, weekends, and holidays

Education & Qualifications:

High school diploma or equivalent (Bachelor's degree is an advantage) Formal training or certification in hospitality/customer service is an advantage

Key Traits:

Friendly and welcoming personality Attention to detail Time management Team player Tech-savvy-
Job Types: Full-time, Permanent

Ability to commute/relocate:

Sharjah: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Application Question(s):

What is your Expected Monthly Salary? What is your Notice period to join? What type of UAE Visa do you have?
Experience:

Reservation Agent in Hotel: 3 years (Required)
Language:

* English Fluently (Required)