Front Office Manager (uae Based Candidates Only)
Dubai, United Arab Emirates
Job Description
Company Description
Tomorrowland presents Terra Solis Dubai, a brand-new desert destination. REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world Experience the light and warmth of extraordinary hospitality
To manage all aspects of the Front Office department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with company policies and procedures.
Tomorrowland presents Terra Solis Dubai, a brand-new desert destination. REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world Experience the light and warmth of extraordinary hospitality
To manage all aspects of the Front Office department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with company policies and procedures.
- Ensure that Team Members are prepared and well-informed to deliver an exceptional experience to Guests from check-in through check-out.
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Undertakes full responsibility for managing operating expenses and purchasing for the department.
- Inspects frequently for cleanliness of the lobby, reception, and cashiers\xe2\x80\x99 desk and on a random basis VIP room prior to arrival.
- Effectively manage all communication between the reservation team, front office and operations teams.
- Ensure that all incoming and outgoing room and F&B booking/reservation requests are attended and handled as per the entity standards and procedures.
- Handles guest complaints and disputes following the instant pacification procedures.
- Monitor all Central Reservations Agents telephone manner
- Develops, implements and maintains a departmental orientation program for colleagues to receive the appropriate new hire training to successfully perform their job.
Additional Information
- (1) years minimum experience in a similar role in four- or five-star hotel
- UAE/GCC local market experience
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Job Detail
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Job IdJD1596676
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned