Job Description

Assistant Front Office Manager

Ready for a career move and be part of the pre-opening team? We are looking for a new talent to play a vital role in our Front Office department working alongside a fantastic team.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

As Assistant Front Office Manager your role will include such as:

• Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
• Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.
• Participates in the development, implementation and review of the policies, procedures, practices and standards.
• Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.
• Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.
• Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with the F.O Mgr.
• Ensures adherence to company and hotel policies by all departmental employees.
• Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)
• efficiently followed and monitored so as to ensure maximum comfort levels.
• Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
• Ensures adherence to all statutory requirements by the Front Office.
• Ensures all front Office documents & records are maintained as per operational/ organizational requirements.
• Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.
• Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
• Conduct Briefing Sessions regularly.
• Familiarity with all Front Desk and Cashiering functions.
• Responsibility towards guest ledger, long stays guests and pay masters.
• Greet and welcome VIP guests upon their arrival and escort them to their rooms.
• Identifies training needs, plans activities and oversees their implementations for all FO sections.

Your experience and skills include:

• Strong problem solving and organisational skills
• Should be able to communicate well in English, Arabic or European Language is a plus
• Ability to mentor and develop teams
• UAE Experience is preferred

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS