Front End Sales Customer Service

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences

You will be working as Front End Sales Customer Service, will be the part of Robotics & Discrete Automation Business Area for Service & Digital Platform division based in Dubai, UAE. In this role you will be responsible to grow robotics service by continuous market and customer development

This position reports to

Local/Hub Division Manager

Your responsibilities

• Analyzing and forecasting demand in the end-users ensuring growth in service product groups
• Creating new business opportunities from non-contract customers by existing and new service product introduction and product mapping within product lifecycle, inclusive of preventive or corrective maintenance contract and spare parts to end-users
• Service sales according to robotics service maintenance program and other site service activities to meet or exceed sales target, selling product services to customers, focusing on volume, mix and profitability targets to robotics
• Attending to end-users regularly for on-site installation and service requirement, troubleshooting when necessary and coordinating with factory for additional support as and when required
• Applying maintenance engineering concept to the optimization of equipment, procedures and departmental budgets for end-users to achieve better maintenance, reliability and availability of equipment
• Maintaining good customer relationship and customer satisfaction and working with local and global side by using the sales tools to improve the processes
• Supporting the back end sales activities and establishing the processes and system to improve the productivity, from inquiry to ordering processes
• Standardizing the offering for service products, from both global offering and local initiated offering

Your background

• BBachelor\xe2\x80\x99s Degree Mechanical/Electrical/Electronics/Mechatronics Engineering
• Minimum 5 years working experience in automation environment and experience in robotics would be an added advantage
• Good command of English and strong communication
• Resourceful, team player, result-oriented person who possesses excellent interpersonal, communication, negotiation and presentation skills
• Fluency in English language is mandatory

Benefits

• Retirement plan

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world\xe2\x80\x99s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics Work model: on site #LI-onsite

ABB