Description

Job Summary: Looking for a Front Desk Executive in Dubai, United Arab Emirates (UAE)

Job Key Details:

• Welcome guests, ensuring a smooth and efficient check-in process
• Provide accurate information about the hotel\'s facilities and services as may be required
• Handle guest arrivals and departures promptly and professionally, verifying reservations, processing payments, and issuing room keys in compliance with set procedures
• Handle guest inquiries, requests, as well as concerns with a positive attitude and eagerness to assist
• Manage incoming calls and emails, providing courteous and accurate information, taking messages, and directing calls to appropriate departments
• Assist in managing room reservations, cancellations, as well as modifications, ensuring accuracy of guest information and special requests
• Build and maintain positive relationships with repeat guests, anticipating their preferences and needs to personalize their experience
• Handle cash transactions accurately, following set procedures for posting charges, accepting payments, as well as maintaining a balanced cash drawer
• Maintain the cleanliness and organization of the front desk area
• Conduct any other related tasks as may be required

Job Qualifications and Experience

• The ideal candidate must be a graduate from a recognized institution
• Practical experience as a front desk executive or similar role, preferably in a hotel required
• Excellent interpersonal and communication skills
• Proficiency in using front office software and reservation systems
• Good organizational skills and attention to detail
• Ability to handle multitasking in a fast-paced environment
• Professional appearance and demeanor, with a genuine passion for providing exceptional service
• Should be ready to work in a 5 star hotel

Application Procedure:

All qualified candidates are encouraged to upload their recently updated CVs

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