: Scope: This role undertakes all reception and clerical duties such as greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. This role will be the “face” of the company for all visitors and will be responsible for the first impression BDP make. This role will report directly to the HR department. Responsibilities:
Greet and welcome guests.
Answer questions and address complaints received.
Answer all incoming calls and redirect them or keep messages.
Receive letters, packages etc. and distribute them.
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails.
Booking of meeting rooms when required.
Monitor office supplies and place orders when necessary and keep updated records and files
Monitor office expenses and costs
Deliver all work to a high-quality standard.
Ensure Office policies and procedures are implemented and applied appropriately to all (internal and external customers), including the Policies and Procedures for Continuous Practice Improvement and Corporate Policy Manuals.
Meet agreed performance targets and standards.
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Undertake such other duties and special assignments as may be allocated by the Manager (travel arrangements, schedules etc.)
Key Competencies / Skills:
Must be excellent in English both oral and written communication
Flexible / Multitasking /Team Player
Organizational & Interpersonal skills
Emotional maturity
Highly resourceful team-player, with the ability to also be extremely effective independently
Forward looking thinker, who actively seeks opportunities and proposes solutions
Punctual
Functional Standards:
Well versed in MS Office such as PowerPoint, Words, Excel
Well versed and known to BDP services
Reporting Skills
With customer-centric approach
Very strong interpersonal skills
Demonstrated proactive approaches to problem-solving with strong decision-making capability
Proven ability to handle confidential information
Positive approach
Dimensions / KPI's:
Improve reception productivity
Professionally answers the call
Well versed about BDP services
Interact positively with customers
Makes a good first impression
Provide efficient trafficking
Maintain office morale
Provide quality customer service
Provide quality knowledge to guests
Build relationships with peers, juniors, and seniors
Key Interfaces:
HR and Admin
BDP Colleagues
Operations and Finance
JV Partners / Company Sponsors
Customers
Job Requirements: Qualification / Experience
Bachelor Degree
Proven experience as front desk +3 years at a minimum with logistics industry
Proficient in English (oral and written). Able to speak French, Arabic or other languages is an advantage.
Knowledge of office management and basic bookkeeping
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