Job Description

Job Details

As a Front Desk Agent, you will be the welcoming face of our hotel, ensuring exceptional guest experiences from the moment they arrive until their departure. You will provide personalized service to guests, catering to their needs and preferences with finesse and professionalism. Your role is pivotal in creating a warm and welcoming atmosphere, reflecting the sophistication and elegance of our brand.
Welcome guests warmly as they arrive, addressing them with courtesy and professionalism.
Assist guests with check-in and check-out processes efficiently, ensuring accuracy in all transactions.
Provide information about hotel facilities, services, and local attractions to guests, assisting them in making the most of their stay.
Handle guest inquiries and requests promptly and effectively, demonstrating exceptional problem-solving skills.
Coordinate with other hotel departments to fulfill guest needs, such as housekeeping, room service, and concierge services.
Maintain a neat and organized front desk area, ensuring it reflects the luxury and sophistication of the hotel.
Utilize hotel management software for guest bookings, reservations, and billing processes accurately.
Handle cash and credit card transactions securely, following hotel policies and procedures.
Respond to guest complaints or issues with empathy and professionalism, striving to resolve them to the guest's satisfaction.
Uphold the hotel's standards of service excellence, adhering to brand guidelines and protocols at all times.
Assist with administrative tasks as needed, including filing, photocopying, and data entry.
Collaborate with colleagues to create a cohesive and efficient work environment, fostering a culture of teamwork and mutual support.
Stay updated on hotel promotions, events and special offers and promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Follow all hotel and departmental policies and procedures, as well as health & safety protocols
Company Description
The Birth of a Legend
In 1907, history was made when Fairmont San Francisco, Nob Hill's grand dame, opened its doors. The iconic hotel soon became the city's venue of choice for glittering balls, presidential visits and political gatherings, making the name Fairmont synonymous with place of occasion. With this auspicious beginning, Fairmont Hotels & Resorts brand was born.

Skills Required