Job Description

General Information
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Country/Region
United Arab Emirates
Province/City
Abu Dhabi
Hiring Entity
Rosewood Abu Dhabi
Department
Food & Beverage - Services
Job Type
Full-time Permanent

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OVERVIEW/BASIC FUNCTION:
The Food and Beverage Reservation specialist is responsible for managing reservations for dining experiences within the hotel's restaurants, bars, and special F&B events.
This role requires exceptional customer service skills, attention to detail, and a thorough understanding of the hotel's food and beverage offerings.
The specialist will ensure that all guest inquiries are handled promptly and accurately while providing a personalized service to enhance the overall guest experience.
RESPONSIBILITIES:
Reservation:

• Handle incoming reservation requests via phone, email, or online platforms.
• Provide detailed information about dining options, menus, special events, and promotions.
• Accurately input reservation details into the restaurant management system. (7 rooms)
• Confirm reservations with guests via email or phone, providing all necessary details including date, time, location, and any specific requests.
• Work closely in contact with F&B Operations to communicate special events, offers and pop ups to the clientele
• Work closely with Marketing to share with our guests the latest marketing material
• Support Sales and Events with F&B reservation and organization.
• Collaborate with other departments when required.
• Ensure you comply to any service task in accordance with Brand and LQA standard.
• Complete any additional project and administrative task assigned by line manager and management

Guest Assistance:

• Assist guests with inquiries regarding menu items, dietary restrictions, and special requests.
• Make recommendations based on guest preferences to enhance their dining experience.
• Manage modifications or cancellations of existing reservations efficiently.
• Ensure F&B systems are updated to reflect guest preferences and key information.
• Highlight and assist with any special occasion booking (preference enquiries, upselling opportunities etc.)
• Follow up with guests' post-visit to gather feedback on their dining experience.
• Follow up on any F&B negative review, connect with guests and connect for guest recovery experience.
• Identify repeating guests, developed and maintained relationships and untapped networking opportunities.
• Successfully track, monitor and report on key information

Upselling and Promotion:

• Promote special dining packages, wine pairings, or exclusive events during the reservation process.
• Identify opportunities for upselling additional services such as private dining or events bookings.
• Confirmation and Follow-up:

Reporting and Record Keeping:

• Maintain accurate records of reservation activities including guest profiles, booking statistics and all related databases such as guest consumption, preferences number of visits,
• Generate reports as needed for management analysis regarding restaurants occupancy rates and revenue generation from food and beverage services.

About Us
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Located on Al Maryah Island at the core of Abu Dhabi's new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.

Skills Required