Job Description

We are seeking experienced and proactive

Floor Managers

to oversee daily operations, customer service, and staff management. Ideal candidates will have prior experience in

shopping malls, kindergartens/nurseries, or large-scale expos/events

, where strong organizational and people-management skills are essential.

Key Responsibilities:

Supervise daily floor operations, ensuring smooth workflow and excellent visitor/customer experience. Manage staff schedules, assign duties, and monitor performance. Maintain a safe, clean, and welcoming environment for all visitors. Handle customer inquiries, feedback, and complaints with professionalism. Coordinate with other departments (security, maintenance, housekeeping, etc.) to ensure seamless operations. Monitor compliance with health, safety, and company standards. Support event setups, exhibitions, or activities within the premises. Provide training and guidance to staff to uphold service excellence. Prepare daily/weekly reports on operations, incidents, and improvements.

Qualifications & Skills:

Bachelor's degree or diploma in Business Administration, Hospitality Management, or related field (preferred). Proven experience as a Floor Manager or similar supervisory role in

malls, nurseries/kindergartens, or expos/events

. Strong leadership, communication, and problem-solving skills. Ability to handle high-pressure situations with professionalism. Knowledge of health & safety regulations and customer service standards. Flexible to work shifts, weekends, and holidays as required.
Job Type: Full-time

Application Question(s):

Do you have a proven experience in malls, nurseries/kindergartens, or expos/events.
Experience:

Floor Manager: 2 years (Required)
Language:

* Any European languages (Required)