Job Description

Responsibilities / Tasks

• Perform installation, commissioning, maintenance, and repair of GEA Bakery equipment at customer sites across the Middle East.
• Ensure mechanical and basic electrical troubleshooting of bakery processing machinery such as dough dividers, mixers, ovens, and related systems.
• Coordinate with customers and internal teams for project execution and equipment start-up.
• Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
• Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
• Provide timely technical support and training to customers on proper equipment usage and best practices.
• Identify spare part needs and support customers with spare parts recommendations and follow-up.
• Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
• Support claims handling and warranty assessments where required.
• Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
• Maintain proactive communication with customers to ensure satisfaction and service continuity.
• Identify upselling opportunities in spare parts and services.
• Flexibility to travel extensively across the region, sometimes on short notice.
• Participate actively in the implementation of DIGITALIZATION drive by the company.
• Report to Director Service FHT.

Your Profile / Qualifications

• Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
• 2-5 years of hands-on field service experience, preferably in the Bakery, Food Processing, or FMCG sectors.
• Prior experience with GEA or similar industrial bakery equipment is a strong advantage.
• Sound understanding of mechanical systems; basic knowledge of automation and electrical systems is beneficial.
• Excellent troubleshooting, communication, and customer service skills.
• Fluent in English; Arabic is an added advantage.

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