Job Description

IMPORTANT READ: ONLY APPLICANTS WITH PHOTOS ON THEIR CV WILL BE SCREENED FOR INTERVIEW

Position:

FEMALE Guest Relations Officer / Guest Experience Executive

Salary:

SAR 4,500 to SAR 5,000 (based on knowledge and skills) PLUS free shared accommodation, to and from work transportation, and 1 duty meal

Location:

Umm Al Hamam, Riyadh, Saudi Arabia

:

This role is responsible for elevating the guest experience by providing personalized service, ensuring guest satisfaction, and acting as the primary ambassador of the cafe's luxury brand. It requires exceptional communication skills, strong customer service abilities, and a refined presence to handle guest needs, resolve concerns, and create memorable interactions throughout the visit.

Duties and Responsibilities:

Welcome guests with a warm, polished greeting, ensuring an exceptional first impression. Engage with guests throughout their visit, offering assistance, recommendations, and personalized attention. Handle guest inquiries and feedback professionally, providing solutions or escalating issues to management. Monitor guest satisfaction levels, ensuring all visitors receive a smooth and enjoyable experience. Coordinate with service, barista, and kitchen teams to ensure guest requests are delivered accurately and promptly. Manage VIP guests and special occasions, ensuring elevated service standards and personal follow-up. Maintain detailed knowledge of menu items, cafe offerings, promotions, and brand standards. Support service flow during peak hours by assisting with seating, communication, and guest management. Record guest preferences and feedback to support continuous improvement and personalized service. Maintain impeccable grooming and professional etiquette, aligning with luxury cafe service expectations.
Basic Qualifications:

Minimum 2 years of experience in guest relations, hospitality, or fine dining service. High-level communication skills in English; Arabic is an advantage. Strong customer service and problem-solving abilities, with a calm and elegant demeanor. Professional appearance and grooming, suitable for a luxury environment. Familiarity with POS systems, reservation platforms, and basic computer applications.
Job Types: Full-time, Permanent

Pay: ?4,500.00 - ?5,000.00 per month

Application Question(s):

IMPORTANT READ: ONLY APPLICANTS WITH PHOTOS ON THEIR CV WILL BE SCREENED FOR INTERVIEW 1. In which city and country are you currently located? 2. Which country passport do you have? 3. How old are you right now? (Your age) 4. How tall are you? (Your height) 5. Have you read the job description and salary details that we mentioned for this role? 6. If hired for this role, after how many days you can join our company? * 7. How many years of experience do you have in face-to-face customer service?