Job Description

Guest Relations Officer - Female

Department:

Front Office / Guest Services

Reports To:

Front Office Manager / Guest Relations Manager

Position Overview

We are looking for a personable, attentive, and service-oriented Guest Relations Officer to create exceptional, personalized guest experiences from arrival to departure. The ideal candidate will possess outstanding communication skills, a sharp attention to detail, and a genuine commitment to surpassing guest expectations. This pivotal position is essential for enhancing guest satisfaction, managing VIP services, and ensuring seamless front office operations.

Key Responsibilities

Welcome guests warmly at check-in, check-out, and throughout their stay, consistently delivering professional and courteous service. Anticipate guest needs proactively and offer informed recommendations about hotel facilities, special services, and local attractions. Respond promptly to guest inquiries, requests, and concerns with a solutions-driven approach, ensuring that each guest feels valued and supported. Manage all aspects of VIP guest arrivals and departures, ensuring that individual preferences and room preparations are handled to the highest standard. Arrange and deliver special guest requests--including celebrations, customized room setups, and personalized amenities--with careful attention to detail. Promote and upsell hotel amenities, dining options, and special packages to enrich the guest experience and assist in reaching revenue targets. Maintain guest-facing areas to impeccable cleanliness and presentation standards in line with the hotel's brand image. Coordinate with Housekeeping, Concierge, Food & Beverage, and other departments to provide seamless, integrated service for every guest. Gather guest feedback during and after their stay, relay key insights to management, and support follow-up efforts to drive ongoing service improvements. Consistently present a polished, professional demeanor and contribute positively to a collaborative, guest-centered team environment.
Qualifications & Requirements

Previous experience in a guest-facing hospitality position is highly preferred. Exceptional interpersonal, verbal, and written communication skills. Friendly, approachable attitude with the ability to remain calm and composed under pressure. Excellent organizational skills and the ability to efficiently multitask. Proficiency with property management systems (PMS) and the Microsoft Office suite. Willingness to work flexible hours, including evenings, weekends, and holidays. A true passion for hospitality and a dedication to creating memorable guest experiences.
Job Types: Full-time, Permanent

Application Question(s):

Do you have a Valid Qatar ID? Can you get NOC for Sponsorship Transfer? * Can you join Immediately?