Job Description

Guest Relations Officer - Accor - Dubai, UAE
Position Overview
Accor Dubai is seeking a professional and guest-focused Guest Relations Officer to ensure every visitor enjoys a seamless and memorable stay. As the main point of contact for guests, you will handle inquiries, anticipate needs, and provide warm, efficient, and personalized service from arrival through departure while upholding Accor's high hospitality standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Leisure
Function: Guest Services and Front Office Operations
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Greet, welcome, and assist guests with warmth and professionalism upon arrival.
• Anticipate guest needs and deliver personalized solutions to enhance satisfaction.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, complaints, and special requests promptly and courteously.
• Provide detailed information about hotel services, facilities, and local attractions.
• Promote hotel offers and loyalty programs to enhance guest engagement.
• Ensure guest preferences and profiles are accurately updated in the property management system.
• Support front office operations, including reservations, billing, and cashiering functions.
• Maintain lobby presence and assist guests proactively at all times.
• Collaborate with concierge and other departments to arrange transportation, dining, or activity requests.
• Monitor the cleanliness and presentation of the lobby and guest-facing areas.
• Adhere to hotel policies, health and safety regulations, and brand standards.
• Handle cash and billing operations with precision and transparency.
• Participate in shift briefings, meetings, and internal communication updates.
• Assist in emergency situations following established hotel procedures.

Ideal Profile

• Diploma or degree in Hospitality Management or related field preferred.
• Previous experience in guest relations, front office, or customer service in a 4-5 star hotel.
• Excellent communication and interpersonal skills.
• Proficient in Opera or similar property management systems.
• Strong multitasking and problem-solving abilities.
• Fluent in English; additional languages are an advantage.
• High personal grooming standards and professional demeanor.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Holder of an open manual driver's license preferred.

Skills Set

• Guest relations and front office operations
• Communication and interpersonal skills
• Complaint resolution and service recovery
• Cash handling and billing accuracy
• Upselling and loyalty program promotion
• Multitasking and organization under pressure

Why Join Us

• Be part of a world-leading hospitality group with over 45 brands and 5,600 properties worldwide.
• Access exclusive employee benefits and discounted stays at Accor hotels globally.
• Ongoing learning and development through Accor Academies.
• Career advancement opportunities across brands and international destinations.
• Participate in meaningful sustainability and social responsibility programs under Accor's Planet 21 initiative.

About the Company
Accor is a global leader in hospitality, offering unique experiences across more than 110 countries through its renowned brands such as Sofitel, Fairmont, Pullman, Rixos, and Novotel. With a commitment to innovation, inclusion, and sustainability, Accor empowers its team of Heartists to deliver world-class service that inspires genuine connections and creates unforgettable moments for guests around the world.
Job Title Guest Relations Officer - Accor - Dubai, UAE
Guest Relations Officer - Accor - Dubai, UAE
Position Overview
Accor Dubai is seeking a professional and guest-focused Guest Relations Officer to ensure every visitor enjoys a seamless and memorable stay. As the main point of contact for guests, you will handle inquiries, anticipate needs, and provide warm, efficient, and personalized service from arrival through departure while upholding Accor's high hospitality standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Leisure
Function: Guest Services and Front Office Operations
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Greet, welcome, and assist guests with warmth and professionalism upon arrival.
• Anticipate guest needs and deliver personalized solutions to enhance satisfaction.
• Manage check-in and check-out procedures efficiently and accurately.
• Handle guest inquiries, complaints, and special requests promptly and courteously.
• Provide detailed information about hotel services, facilities, and local attractions.
• Promote hotel offers and loyalty programs to enhance guest engagement.
• Ensure guest preferences and profiles are accurately updated in the property management system.
• Support front office operations, including reservations, billing, and cashiering functions.
• Maintain lobby presence and assist guests proactively at all times.
• Collaborate with concierge and other departments to arrange transportation, dining, or activity requests.
• Monitor the cleanliness and presentation of the lobby and guest-facing areas.
• Adhere to hotel policies, health and safety regulations, and brand standards.
• Handle cash and billing operations with precision and transparency.
• Participate in shift briefings, meetings, and internal communication updates.
• Assist in emergency situations following established hotel procedures.

Ideal Profile

• Diploma or degree in Hospitality Management or related field preferred.
• Previous experience in guest relations, front office, or customer service in a 4-5 star hotel.
• Excellent communication and interpersonal skills.
• Proficient in Opera or similar property management systems.
• Strong multitasking and problem-solving abilities.
• Fluent in English; additional languages are an advantage.
• High personal grooming standards and professional demeanor.
• Able to work flexible hours, including evenings, weekends, and holidays.
• Holder of an open manual driver's license preferred.

Skills Set

• Guest relations and front office operations
• Communication and interpersonal skills
• Complaint resolution and service recovery
• Cash handling and billing accuracy
• Upselling and loyalty program promotion
• Multitasking and organization under pressure

Why Join Us

• Be part of a world-leading hospitality group with over 45 brands and 5,600 properties worldwide.
• Access exclusive employee benefits and discounted stays at Accor hotels globally.
• Ongoing learning and development through Accor Academies.
• Career advancement opportunities across brands and international destinations.
• Participate in meaningful sustainability and social responsibility programs under Accor's Planet 21 initiative.

About the Company
Accor is a global leader in hospitality, offering unique experiences across more than 110 countries through its renowned brands such as Sofitel, Fairmont, Pullman, Rixos, and Novotel. With a commitment to innovation, inclusion, and sustainability, Accor empowers its team of Heartists to deliver world-class service that inspires genuine connections and creates unforgettable moments for guests around the world.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required