Job Description

We are looking for a detail-oriented and customer-focused

Female After-Sales Service Coordinator

to handle customer service requests, service scheduling, and warranty claims for Kitchen domestic appliances.
The role requires excellent communication skills, multitasking ability, and a professional approach to ensure a smooth after-sales service experience for our clients.

Key Responsibilities:

Coordinate after-sales service activities for major domestic appliances (refrigerators, ovens, washing machines, hobs, etc.) Handle incoming service requests, complaints, and inquiries through phone, email, or service portals. Schedule and dispatch technicians for installation, repairs, and maintenance. Maintain accurate service records, warranty claims, and spare parts requests. Follow up with customers to ensure service satisfaction and timely issue resolution. Liaise with suppliers, service partners, and internal teams for spare parts availability and technical support.

Prepare daily/weekly service reports for management review.

Ensure compliance with company policies, service standards, and warranty procedures.
Qualifications & Skills:

Female candidates preferred (as per role requirement). Minimum 1-2 years' experience in customer service, after-sales, or service coordination (preferably in appliances, electronics, or consumer goods). Strong communication skills in English. Proficiency in MS Office (Excel, Word, Outlook). Ability to multitask, stay organized, and work under pressure. Customer-oriented mindset with problem-solving skills.
Employment Type:

Full-time

Compensation & Benefits:

Competitive salary (based on experience) Health insurance Annual leave & ticket allowance Growth and development opportunities
Drop your CVs at irfan@bestoption.ae

Job Type: Full-time