Job Description

Service Coordinator (Female candidate)- Automotive Industry

Department:

Sales & Customer Service

Location:

Sharjah

Job Summary:

We are seeking a detail-oriented and proactive

Service Coordinator

to join our team. The ideal candidate will be responsible for coordinating service activities, managing customer relationships, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, service technicians, and internal departments.

Key Responsibilities:

Schedule and dispatch service technicians based on customer needs and technician availability. Coordinate and monitor service requests from initiation to completion. Maintain service logs, customer records, and job documentation. Communicate effectively with clients regarding service updates, timelines, and expectations. Ensure customer satisfaction by addressing inquiries, concerns, and follow-up after service completion. Collaborate with other departments (e.g., Sales, Operations) to ensure smooth service delivery. Track inventory and order necessary supplies or parts for service jobs. Prepare and submit service reports and performance metrics to management. Support the billing process by verifying service details and assisting with invoicing.

Qualifications:

High school diploma or equivalent; Associate or Bachelor's degree preferred. Proven experience in a service coordinator, dispatcher, or administrative role. Excellent organizational and multitasking skills. Strong communication and interpersonal abilities. Proficiency in Microsoft Office Suite and service management software (e.g., ServiceTitan, Salesforce, or similar). Ability to work independently and as part of a team in a fast-paced environment.

Languages:

Hindi ( fluent) English (fluent)

Visa Status:

Spouse Visa is an advantage.

Job Types: Full-time, Permanent