Job Description

Role Purpose
Ensure that all FBO terminal activities are carried out in accordance with company policy, procedures, and the agreed standards of performance for VIP and corporate customers. Direct, control, plan, & organize the daily activities of the FBO terminal.
Operational Accountabilities

• Plan and coordinate the proper dispatching of aircraft materials
• Involving all relevant parties to ensure safe, secure, and on-time for all flights, Air Traffic Control & Briefing, all visiting crews, and all FBO customer service activities.
• Ensure the aircraft's flight schedule are kept in a cost-effective, safe manner.
• Making sure compliance with VVIP customer service handling etiquette, FBO, and Ground Operations procedures/processes is maintained without compromising safety, security, or customer satisfaction
• Completes work orders and provides status on any "open" work orders.
• Adherence to all FBO Standard Operating Procedures and Ground Operations Manual procedures and processes, including regulatory requirements and company processes.
• Attend and supervise all flights operating at Apron and Commercial side of the AUH Airport.
• Plan and supervise aircraft loading and unloading process.
• Comply with all requests from the operating crew without compromising safety and security.
• Ensure Advance Passenger Information - API is updated prior to every departure or arrival
• Perform administrative duties as described in the FBO manual
• Handle and report crew complaints and issues.
• Promote FBO services to the operating crew, primarily Pilots in Command
• Coordinate and work closely with the MCC team when visiting aircraft encounter an AOG.
• Communicate the aircraft schedule and movement message to all stakeholders, notably RJ customer service, police, and immigration
• Maintain flight documents and records according to FBO Standard Operating Procedures
• Promptly reply to customers inquiries and emails.

Skills

• Minimum of 2 years' experience in the aviation and air transport sectors across airport operations
• High School or Diploma Degree
• UAE driving license-Mandatory
• Arabic Speaker-Preferred
• Aviation or Airline Certificate-Preferred
• Industry, Ramp Safety or equivalent qualifications- Preferred
• Airport & Customs procedures
• Complete Guest-focused approach
• Good knowledge of the UAE and local ethnicity
• Excellent command in English Language
• Knowledge of Royal Jet fleet and capacities and Operational restrictions.
• Strong planning, organizing, and integration skills
• Strong knowledge in the development and implementation of policies & procedures
• Strong organizational commitment
• Meticulous attention to detail
• Strong drive to grow capabilities

Skills Required