Job Description

Job Category: Business Development
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Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join the team as F&B Team Leader and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Supervise and coordinate daily operations within the assigned outlet to ensure smooth and efficient service.
• Lead, motivate, and support the F&B team in delivering exceptional guest experiences in line with brand standards.
• Conduct daily briefings and ensure team members are updated on menu changes, promotions, and service expectations.
• Coordinate closely with the kitchen, bar, and other departments to ensure seamless communication and timely service.
• Monitor guest satisfaction levels, respond to feedback, and handle guest complaints professionally.
• Maintain service quality, table setup, cleanliness, and presentation standards throughout the outlet.
• Assist the Outlets Manager with scheduling, staff training, and performance evaluations.
• Oversee inventory, requisitions, and ensure proper stock rotation and cost control.
• Support in achieving outlet revenue targets through effective upselling and promotional activities.
• Ensure full compliance with hygiene, safety, and sanitation standards (HACCP).

Ideally, you should possess some or all the following qualifications and experience:

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2-3 years' experience in a supervisory role in a luxury or 5-star hotel environment.
• Strong leadership, interpersonal, and communication skills.
• Excellent knowledge of food and beverage service standards, sequence of service, and fine dining etiquette.
• Proficient in POS systems (e.g., Micros) and familiar with basic administrative tasks and reports.
• Fluent in English (additional languages are an advantage).
• Impeccable grooming, professional demeanor, and a proactive attitude.
• Ability to manage a diverse team, handle pressure, and maintain composure during peak hours.

Core Competencies

• Guest Focus: Committed to providing personalized and anticipatory service.
• Leadership: Inspires and guides team members toward high performance and teamwork.
• Communication: Clear, confident, and professional in both verbal and written interactions.
• Attention to Detail: Ensures precision in service delivery, presentation, and cleanliness.
• Problem Solving: Handles guest concerns and operational challenges with tact and efficiency.
• Adaptability: Flexible and resilient in a fast-paced, dynamic environment.
• Teamwork: Promotes collaboration and positive morale among colleagues.
• Integrity: Upholds the highest standards of professionalism, ethics, and confidentiality.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
About Us: At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team: As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Skills Required