Job Description

About the Role

The

Experience Lead

oversees and guides the end-to-end user experience of advanced digital products. This role combines leadership, strategy, and hands-on design direction to ensure solutions are human-centered, ethical, and impactful. You will champion the voice of the user, align cross-functional teams, and set the direction for how users discover, interact with, and build trust in digital solutions.

Key Responsibilities

Define the holistic user experience vision and roadmap, ensuring experiences are intuitive, trustworthy, and scalable. Lead and mentor a multidisciplinary design team (UX, UI, Research, and Content) to deliver cohesive, high-quality experiences. Establish and enforce design principles and frameworks for transparency, error handling, and user control. Partner with Product Managers, Engineers, Data Scientists, and Business Stakeholders to align experience goals with product and business strategies. Oversee experience architecture across complex product ecosystems, including information structure, navigation, and interaction flows. Guide the creation of prototypes and usability testing to validate and refine experiences based on real user feedback. Define and track UX success metrics such as adoption, satisfaction, trust, and usability.

Requirements

7+ years of experience in UX design, product experience strategy, or digital product leadership. Proven experience managing or mentoring design teams. Strong portfolio demonstrating leadership in designing complex, multi-platform digital products. Deep understanding of UX methodologies, usability testing, and user-centered design. Excellent communication, facilitation, and stakeholder management skills.

Nice to Have

Experience in data-driven products or AI/ML-powered interfaces. * Familiarity with accessibility, design ethics, and trust-by-design principles.